Dear Sir,
In reference to your email "limit on account SR# 1-18464171289" Dated Tue, Dec 10, 2013 at 4:34 PM,
I Write to through light on our mode of operation and type of business , as my store on ebay sales computer products
and electrical products, for which I have clearly mentioned every in and out of product yet as it is a electrical product
sometimes due to miss-handling of courier or customer or non-undestanding of product info by customer, people buy the product
and at last I have to either take sales back, or re-send the material for the customer satisfaction. I am maintaining
high level of costumer satisfaction, which my continue growth proves, I am highly disappointed with the sudden lockdown of my
store by ebay. we are fulfilling every requisite and maintaining good feedback level we are Silver Power Seller with 98.3%.
And even if your record is showing this activity (which you think such crucial) at least I must be warned and update about
this report so can do the needful for the product in which I am getting sales return.
I am ready for any briefing and details to all your department and personals for any transaction.
I hereby request to you that please un-lock my store. and I will take care in future for any such issues.
Waiting for your prompt and valued reply.
Thanking you.
On Sat, Dec 14, 2013 at 1:41 PM, Saifee Infotech <saifeeinfotechebay@gmail.com> wrote:
---------- Forwarded message ----------
From: <inrswebhelp@ebay.com>
Date: Tue, Dec 10, 2013 at 4:34 PM
Subject: RE: limit on account SR# 1-18464171289
To: saifeeinfotechebay@gmail.com
eBay sent this message to Kanchwala, Husain (saifeeinfotech).
Your registered name is included to show this message came from eBay. Learn more about how to tell if an email is really from eBay.
RE: limit on account SR# 1-18464171289 Dear Husain,
Thank you for writing to eBay's Trust & Safety team. My name is Haroon and I appreciate the opportunity to assist you for your concern.In order to maintain the security of eBay trading platform, we noticed that your account has generated an excessive amount of dissatisfaction among buyers who transacted with you. We are regretful to inform you that your account has been partially restricted for the high percentage of claim.
Besides, we do not restrict account only because it received neutral or negative feedback, but the overall performance of the account. What you need to concern includes the DSR ratings, Feedback and Disputes. You can check your account performance on Seller Dashboard, Feedback and Resolution center.
At this time, you won't be able to list additional items. However, the limit on your account is temporary, and it won't negatively reflect your selling record or account standing with eBay.
We request that you continue to focus on creating positive customer experiences over the next 60 days. After 60 days have passed, you can reply to this message and we will conduct an additional review to see if adjustments are appropriate
We appreciate your attention on eBay and hope the above would help you in your business in future.
Regards,
Haroon
eBay Trust & Safety
From: Saifee Infotech <saifeeinfotechebay@gmail.com>
Sent: 12/10/2013 8:17:23 AM
To: inappeals@ebay.in; inrswebhelp@ebay.com
CC:
Subject: limit on accountDear Sir,We are saifeeinfotech on ebay since one year , we are unable to submit any list or revison on account error message we are getting isAttention Sellers:
At this time, you can't list any more items with this account. We're sorry for the inconvenience.
eBay occasionally places limits on accounts in order to help keep our community safe. This limit isn't a reflection on you -- these same limits apply to many sellers
please let us know the matter and procedure to remove thisThanksSaifeeInfotech[THREAD ID: 1-8HD39PH]
eBay Document ID: 7956696002
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Ebay did not even send me a mail, when I listed an item I got the message that "selling limit has been placed on my account" and no one in ebay has any answer as to why the selling limit is placed on my account.
My feedback profile is 100%, I have only 1 neutral feedback in 6 months and my DSR is 4.7, 4.8, 4.8, 4.8 and I am a powershipping member too and no cases are open but still selling limit is placed on my account and no one at ebay knows why.
And to add salt to the wound, during this limit period ebay has made me a Top Rated Seller along with Power Seller tag but they have not yet removed the selling limit from my account.
No one replies sensibly and what they have done is completely wrong.
I know that if I take this matter to court I will win hands down and ebay will have a tough time in replying to my queries raised in the court but I do not have the resources to go to court over this issue but I really wish I could do so just to teach ebay a lesson.
