item not received and ebay not responding

[oasisjo]

My user ID: oasisjo

I am posting this as a warining or last option to Ebay India.

I have placed an order on 25th of August 2011 and I have not received it yet. I have tried contacting the seller and he is not responding to me at all. I had a bad experience with this seller with his rude and unprofessional behavior before placing the order and still I went ahead and placed the order thinking that no cheating will happen through ebay.

Now I have sent emails to ebay for the refund and now ebay is not responding to me.

My question is: Wher is my product and the money? Is ebay playing together with these fraud sellers to make quick money?

I have tried your chat support enormous times and it always said that no representatives are free at the moment and it did not give me the queue/wait period option. Yes, I tried only on Mon-Fri business hours. Overall ebay has become pathetic. I think at this point I may have to share the same email in all the open consumer forums if ebay fails to address this up to my satisfaction.

I will wait for any higher authority response from ebay.

[sinner5915]

Did you pay via PaisaPay?

If yes, then claim a refund using your PaisaPay page.
Go to My PaisaPay>Action Required>Item not received

The live chat thing usually won't work.

[seemak@ebay.com]

Dear oasisjo,

As per the update received from the PaisaPay team, the refund for this transaction has been approved on 9 September 2011 and you would have received an email in this regard.

In case of any account related issues, you can contact our Customer Support through any of the following channels -

http://pages.ebay.in/paisapay/phone-support.html

Regards,
Seema

[oasisjo]

Yes, I paid through paisapay. I am still waiting for the refund.

Bottom line: Sich kind of sellers should be kicked out of eBay to keep this place clean and secure.

[pandeyparitosh]

i think this is an ever increasing problem with ebay-courtsey global easy buy. i am yet to recieve by refund inspite of several calls to customercare. everytime they are astonished that the refund has not been processed. ALL TIMELINES ARE ONLY FOR SHOW PURPOSES.i initiated a refund on 27 th aug-today is 16 sep, somebody called mr yogesh is looking after the matter but he doesn't bother to even inform the customer what is the status.

absolutely pathetic system and now increasing competition from other websites.

paritosh

[padsri123]

Kindly notify me about sterling silver jwellry I purchased
on 15-09-11. The seller Mr. Ankur Rana 9829580204 is not responding on phone. I purchased total 11 items for Rs.1639/-. When I will get them?

Padmini
reply to my Mail also:thati_padmini@rediffmail.com

[seemak@ebay.com]

Dear oasisjo,

As per the communication received from the PaisaPay team, your refund has been approved on 9 September 2011 and you would have been notified of this via email.

In case of any account related issues, you can contact our Customer Support through any of the following channels -

http://pages.ebay.in/paisapay/phone-support.html

Regards
Seema