I ordered a Lenovo Thinkpad x201 costing about Rs. 60000 using GEB through the seller i2cworld_inc3 on 22-Oct-10. I got a message that they shipped the order on 29-Oct-10 and that it should reach me latest by 13-Nov-10.
The problem is that their tracking never updated. It always said "22-Oct-10 New York Item received". I called their phone number a few times, but the operators kept transferring me from one extension to another till the phone disconnected. I emailed them directly and through the ebay system but received no reply despite the assurance of a response within "1-2 business days".
I made a refund claim on 14-Nov-10. There still was no communication from the seller. I came to know today that the laptop had been delivered to the shipping address on 16-Nov-10. It is in perfect condition and as described. I wonder why a seller who actually delivers the goods behaves in such a casual way even when a relatively large transaction is involved.
My laptop (which is on my lap right now) is still lying in New York according to the tracking feature on iccworld.com!
Although I am pleased with the item, I was forced to assume over the last few days that I had been defrauded of a large sum. Hence, I left neutral feedback. I hope the service is better next time.
