Wrong Song MP3 player

[jayakara]

I have recently bought a Sony MP3 player listed in http://cgi.ebay.in/ws/eBayISAPI.dll?ViewItem&item=270178479781. Seller is geeks_gadgets. He sent me the wrong one. I went to Sony service center and verified about the model. They have clearly clarified that that is not from the SONY. Seller is not answering to my calls and not replying to my queries. Is there any way I can know why seller sent wrong model?
Thank you
Jayakar

[indraneel@ebay.com]

Hello Jayakar (jayakara)

I regret the unpleasant experience you had. I wish to reiterate the fact that eBay strives to takes all the necessary steps possible to protect its buyers from unpleasant experiences.

Kindly report your problem to the Dispute Console (help on Dispute Consol) for eBay to take appropriate action

I also suggest you go through this link on Protection for Buyers

Regards,
Indraneel

[meri_awaaz]

This is a classic case of cheating.

it would be interesting to see how this seller is dealt with.

It seems the sellers are not at all verified before they are allowed to sell.

This seller is using the name of repute and if he still can go scot free, it will bring bad name to the site and I am sure this buyer is never going to shop on Ebay again or any other ecommerce site.

[pareshwins]

Hello,

I had posted a thread regarding simillar abuse of Samsung brand name but ebaY continues to ignore such complaints for reasons best known to itself.

[pareshwins]

Hello,

The thread is :

http://forums.ebay.in/thread.jspa?messageID=500015487&forumID=300000000#500015487