Hi,
You can call your company and can file for a charge back. But I think this should be the last way.
Before filing the charge back, Open an Item Not Received Dispute.
eBay has a Buyer Protection programme in place and protects you up to Rs.10,000.
Buyer Protection : Step by Step for your reference.
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html
Note: Follow all the steps in time specified or else you may not get the refund from the eBay.
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With Regards,
Navaneeth (snrama)
😉
---------------
With Regards,
Navaneeth (snrama)
😉