Totally disappointed with Ebay

[evil_incarnated]

I have been patron of Ebay since a very long time and now see it has gone to the dogs. Expecting a resolution is a far fetched dream when an acknowledgement is also not received (Which I suppose is automated). Contacting customer care via chat is like winning a lottery. You mite just get someone online if you are very lucky. The timelines they provide dont mean anything. With no response from the seller or Ebay, buyers are left in the lurch. Also the various discount promotions they have (THE BIG SHOPPERS PROMOTION), are never accessible for redemption. Give you unrelated errors. And if you raise them with Customer care, you get unrelated resolutions. I am appalled at the state of affairs and Ebay has truely lost an ardent patron.

[deshpande_n]

I am an ebay customer for long and had a good opinion till I purchased an article in July from a listed buyer. The item was not according to the listed material. I lodged a claim and immediately got a response 90 16/08/2012 to ship back the material to the seller within five days. I despatched the material on 20/08/2012 and give the proof. On 21st morning I received a letter from ebay that since you have not given the proof your claim stands rejected.??? and you can directly talk to seller.

Since then I wrote many mails but got no response. So at the end of the day I paid the money and I returned the goods. What next...Ebay knows..if this is the way to dupe customers. Surprisingly the history of purchase in my account is erased by ebay.

Its not a matter of loosing 2500/- rupees but a case of breach of trust which I enjoyed with ebay so far. I am sad with response.

Nitin Deshpande