Sorry state of ebay support

[3.14or22by7]

Look at the chat I had with a support rep. I am highly disappointed at the level support offered to me:

Piyush K
Hello, Welcome to eBay Live Help. My name is Piyush. How may I assist you today?
3.14or22by7
Hello
3.14or22by7
I'm Prabakar
Piyush K
Hello,Good Evening.
3.14or22by7
My item id 251022362209 was purchased by someone in Algeria..while I am not offering international shipping]
3.14or22by7
can you tell me why did this happen?
Piyush K
Okay
Piyush K
Surely I will assist you with your concern.
Piyush K
Has your buyer made the payment from paisapay?
3.14or22by7
Thanks
3.14or22by7
mp
3.14or22by7
sorry
3.14or22by7
No the buyer did not pay through PaisaPay
Piyush K
Sir, as per the process, if an International buyer wish to purchase an item from ebay.in, buyer gets the option to make payment via Paisapay.
3.14or22by7
But I am not offering International shipping
Piyush K
Yes, but if the buyer login to ebay.in (india) site your buyer can purchase the item and on checking the details for the item , your buyer have not yet made the payment from paisapay.
Piyush K
As paisapay doesnot accept the payment from International Credit card or debit card.
3.14or22by7
I understand but even if the buyer does make the payment, I am not going to ship the product to Algeria
3.14or22by7
So could you please cancel that transaction and refund my listing fee so that I can list it again?
Piyush K
Sir, i would suggest you to get in touch with your buyer via email.
3.14or22by7
Piyush, I AM NOT GONNA SHIP MY PHONE OUT OF INDIA. So whats the point of contacting the buyer
Piyush K
As your item has been sold you have been charged for the FVF so forthe FVF credit, you need to send a Cancel transaction request which your buyer need to accept from paisapay or you can open a UPI dispte against the buyer from your resolution center for the FVF credit.
3.14or22by7
Answer me this - I choose my shipping method as "flat rate anywhere in India" while listing the item. Nowhere I offered international shipping. I do not even know how much it will cost me for that. So why did ebay allow that particular buyer (even when they have ebay.in login) to buy my item while choosing an international address?
3.14or22by7
Suppose a seller is offering shipping only within his city, ebay buyers from other Indian cities are not allowed to complete that transaction. Is that true or not?
3.14or22by7
are you there?
3.14or22by7
PIYUSH, ARE YOU THERE?
Piyush K
Yes sir, i am online
Piyush K
I do understand your concern, but the buyer does get an option to purchase the item from ebay.in (India) site.
3.14or22by7
Please don't tell me the same story again
3.14or22by7
Answer this question: Suppose a seller is offering shipping only within his city, ebay buyers from other Indian cities are not allowed to complete that transaction. Is that true or not?
Chat Session Ended, Goodbye. (5009)

[pjdvp]

Dear 3.14or22by7
From your transcript it so seems, that the buyer tried to make a purchase, and added your item in his cart.

You neednot worry, you need not ship the product anyway coz,
1. You are not offering international Shipping.
2. He has not yet made you the payment, (coz you offer shipping only in india)
3. There is no sale generated for you yet.

so just concentrate on your other listings.
Happy Selling 🙂

[3.14or22by7]

@pjdvp I am well aware of all the points you have mentioned.

My concerns are:

1. It is ridiculous that the support rep Piyush who abruptly disconnected the chat session. This is a very bad support practice.

2. Why did eBay.in allow an international buyer to buy my item when I am not offering international shipping. I understand that an international buyer can browse ebay.in products and buy them when the seller offers international shipping. However that was not the case with this transaction.

And why is that the seller has to request the buyer to cancel the transaction. Shouldn't ebay do that?