Seller(jewelzwala11) have cheated with me

[pankajguptag]

Dear Ebay Team,

I have purchase below item and received the item but item is not same as mention on image so i have request to seller many time to replace the item and they have promised to me but could not done till now.
I have follow them last many month.

Please look into this on urgent basis.

Item number: 110697888896
Buyer User ID: pankajguptag
Seller User ID: jewelzwala11
Total: Rs. 150.00

[seemak@ebay.com]

Dear pankajguptag,

Our Customer Support executives from the eBay Guarantee* team will get in touch with you to resolve this case.

Regards
Seema