Hi All,
This thread is opened because I new posts have been locked in the thread "Open House Discussion with Sharat, Sr Manager Trust&Safety, 29 Sep, 4-5 PM". Quoting a reply in the thread which can be viewed on the link below:
http://forums.ebay.in/thread.jspa?threadID=600001138&start=40
"On SNP there are lots of suggestions for various sellers and in the past we did make few changes, however we feel we need to change this significantly in such a way that genuine sellers are able to provide proof"
I absolutely agree with this, there is a real need to change the way sellers are required to prove that they are genuine. Options such as ODR India and Square Trade are very tedious and time consuming, and practically do not serve the purpose as they charge exorbitant amounts for assisted negations where a 3rd party resolves the dispute.
A suggestion from my side: If a buyer gives a negative feedback, it should be compulsory for the buyer to open an online dispute too. And if the buyer does not respond to a INR or SNAD complaint for 15 days, the case should be closed in the seller's favour and the feedback removed. And if the seller does not reply, then the case should be closed in the buyer's favour and the seller should be suspended for not responding to the dispute for such a long time.
Another suggestion (which I feel may be a bit harder to implement): An eBay TnS team member should look into the dispute case if requested by the buyer or the seller. if the seller is right, the case should be closed in the seller's favour. If the buyer is right, the seller should be made to provide the replacement/refund as required by the buyer, and also charged Rs.500 by eBay for the services provided by the TnS team. I am sure no genuine seller would mind paying this amount if he is wrong, and this way even eBay's extra TnS team expenses will be covered from such sellers. It would be a win-win situation for everyone involved.
It would be great if all sellers who read this thread can reply with their views on my suggestions and also provide some more suggestions on this topic.
Regards,
Deepak M.
Blowout Dealz.
