Raised claim for refund on ebay guarantee, not recevied any reply?

[anshu_m]

Raised claim for refund on ebay guarantee, not recevied any reply?

[seemak@ebay.com]

Dear anshu_m,

We regret for your inconvenience.

Our records shows that you've filed claim on 7th November. We would like to assure you that we will communicate with the seller and resolve it within maximum of 20 working days. Your patience and understanding is highly appreciated!

[chetanb87]

I was giving order for a Tissot PRC200 watch on 09 Nov 12 at 2330. While the money was under transaction due to some technical problems, the order could not be completed, however money has been debited from my account. Tell me when will the money be refunded?