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Product Not Received. Ebay claim not processed even after 24 days

Dear Team,

I HAVE NOT RECEIVED THE BELOW ITEM.. PLEASE TAKE IMMEDIATE ACTION TO REFUND MY MONEY...
My User ID : in2015-coop
Claim ID : 1171836
Claim Creation Date : 17.08.2015
PaisaPay ID : 39958407864
Product : Genius Nicer Dicer Plus Vegetable Cutter Chopper Onion
Chopper Fruit Slicer
Item ID : 261977492044
Seller ID : onlinetrade0786
Purchase Date : 04.09.2015

 

Till today (10.09.2015) even after 24 days of raising the claim, i have not got any Reply from ebay.

 

Dear Team,
I have ordered the above item on 04.08.2015. The seller gave Courier Detail as : DTDC - AWB No. Z62177912. But the seller has given a fake & wrong courier details. Please check my SHIPPING ADDRESS in Paisa  pay. My address is in NAGERCOIL in TAMIL NADU. But the above courier  (DTDC - AWB No. Z62177912) has been Delivered to some Address in  DELHI. Please ask the Seller how DELHI is connected with TAMIL NADU or  is DELHI is in TAMIL NADU????? You can Track the Courier (DTDC - AWB
No. Z62177912) in their Website itself. http:dtdc.com/tracking/tracking_results.asp .

I have given you sufficient  proof that I have not received the Item. Hence kindly issue my REFUND  IMMEDIATELY AND PLEASE DO NOT DELAY IN THIS MATTER. THIS WILL SPOIL  EBAY'S REPUTATION. I HAVE PAID FOR THE ITEM BUT ITEM NOT RECEIVED &  ALSO NO REFUND TILL DATE!!! How will I introduce ebay to my friends &  relatives???? I am really very much disappointed.
I HAVE ATTACHED HEREWITH the PROOF THAT THE COURIER IS FAKE AND  DELIVERED IN DELHI....
 I HAVE RAISED THE CLAIM ON 17TH AUGUST.. TODAY ITS 10TH SEPTEMBER...  DONT YOU HAVE A TIME LIMIT TO RESOLVE A CLAIM? DONT YOU RESOLVE IT IN  MAXIMUM 20 DAYS???????? I HAVE WAITED 24 DAYS, STILL NO RESOLUTION...

Team, I am contacting ebay customer care everyday in CHAT & PHONE... I GET THE  SAME REPLY EVERY DAY. IF I DO NOT GET A RESOULTION, I WILL GO TO  CONSUMER COURT... I HAVE NO OTHER CHOICE.... LETS SEE THE EBAY IN NEWSPAPERS JUST LIKE MAGGI NOODLES.... EBAY REPUTATION BEING SPOILED.....

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