Pls define qualification for "Item not as described" claim.

[pimpom_in1]

Suppose a USED product was NOT described by the seller as being in perfect condition, but no defect was mentioned either. Suppose that the item, when received, clearly falls short of what it is intended to be or do.

To give a more specific example : Suppose a USED computer graphics card is NOT completely dead, but has some artefacts in the display. In the computer field, this would class it as unusable, and it would be discarded. Would this qualify for an "Item not as described" claim ?

IOW, when the seller did not describe the condition of a used item, is the buyer entitled to a claim if it turns out to be seriously defective ? (Assume that the buyer could not resolve the issue with the seller).

[posting.id.in]

Hello Pimpom,

Obviously if the product falls shorts of description, you can file a snad.

But don't you think 2 months is too long a time to discover that a product is SNAD, assuming that (http://cgi.ebay.in/ws/eBayISAPI.dll?ViewItem&item=300110794587) is the product you are talking about.

Any snad claim should be filled ideally within 24-48 hours of receipt but not later than 7 days of receipt.

Assuming that the product was delivered in reasonable time, the warranty period of one month offerred by the seller is also over. So the best option for your is to junk the product.

Whenever you buy a used product there is always a risk, that is the trade off you get when you try to save money. If you buy a new product, you can get a warranty upto 3 years for computer products.

____________

[posting.id.in]

The earlier link does not work 😞

Maybe this will work

http://cgi.ebay.in/ws/eBayISAPI.dll?ViewItem&item=300110794587

[pimpom_in1]

?? 2 months ? Where did I mention 2 months ?? My example of a defective graphics card was purely a hypothetical situation for future reference, and I have no reason to file an SNAD claim at the moment.

Oh, you mean the graphics card I bought from samlaiindia some time ago ? No, I'm NOT talking about that transaction and I do NOT intend to file a claim on that. I'm quite satisfied with the seller's cooperation and the refund he promptly sent without fuss.

I just made up a similar HYPOTHETICAL case as an example, but one in which the seller is uncooperative.

The focus of my question is where the seller did not describe the condition of the product as either good or bad, and no terms of warranty, return or refund are specified. But the product turns out to be seriously defective or unusable, and the seller is uncooperative.

In such a situation, is there ground to file an SNAD claim ? I would like to have an authoritative answer from an eBay staff member.