Paisapay Penalty for Refunds!

[linusstudios]

"
Which INR’s are considered for this policy?

All PaisaPay INR’s which are approved will be considered. (i.e. System initiated, Seller initiated & Buyer initiated). "

Is eBay sure about this? Why will sellers pay penalty for buyer initiated refunds?

[sn-shoppe]

hi giftideas4some1spl

i also got some APO/FPO fake buyer id : udaykumar209
Address :
udaykumar vangaveti
s/o srinivasarao,h.no:12-87/4/c/1,opp to kranthi high school,k.k.gudem road
srinivasanagar,kodad(po)
kodad, AP 508206
APO/FPO
9640003574
srinivasanagar,kodad(po)

he has bid on my item & didn't paid yet, when i called him for payment saying that " i am not interested in buying "

please block this type of fake buyers waist's seller time & efforts


block this fake bidder's

kvsnraju*123
udaykumar209
raghavendra_atp
ankurbansalshimla

[rajelectroniks]

@linusstudios...
@mobileaccesories...

I think there is some misunderstanding here. This policy is only for INR's not for anything else. I have confirmed this with ebay cust care. I don't think most of us will ever fall in this category of INR.

Here INR means...refunds originating from ITEM NOT SENT:
1. system generated (where seller has NOT entered the dispatch details in paisapay and system does refund after 7 days auto)
2. Seller initiated (where sellers does NOT send the item and does refund within the 7 day period)
3. Buyer initiated (where seller has entered dispatch details but buyer claims item NOT received and it results in a refund)

I have specifically spoken in great detail with ebay cust care and I have come to know that ebay has only issues with sellers not sending material to buyers and a refund results and in no other condition will the seller be penalised, for example I have sent the item and buyer has received it but wants refund for any or some reason, this will come under "ebay guarantee claim" OR SNAD and not INR and hence the seller will not be punished for it. That is my understanding of this new policy.

Please correct me if I am wrong.
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[amitava123gems]

There is a fourth category. A smart buyer claiming receiving parcel but not any item. Ebay seller is a sitting duck.

[sarva_impex]

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one thing i am not clear about this policy suppose i am selling products not more than 100 rs. and out of 200 transactions 15 are refunded

now what ebay do does they charge penalty for rest of the 7 refunds


100 rs per refund or the 4% of the total amount

[and-also]

What about RTO done by couriers, how are we held responsible if buyer is not present, or his door is locked, or people ordering from Northeast locations, with incomplete addresses, then people who buy on eBay considering item is something else, and then when they receive it they realise they did not want what was listed , thus want refund only, what about buyers who want change in shipping address thus we have to refund, so they can put new orders, and what is the format if any to apply for relaxation against such anomalies, are just supposed to compose a normal mail and give it to incswebhelp@ebay.com what, about the time period until which one can contest the unfair refunds penalty, The entire provision is so grey we serously are more getting interested in rediff.com and naaptol.com and such other avenues, we do all the hardwork and everthing, pay all the fees and such stupid rules, will just make it harder for any buyer or seller, to get satisfied,

Refunds was the Trump card of eBay, which attracted buyer, such policies, will increase -ve feedbacks, increase load on customer care and also community courts, and entire satisfaction of both buyers and sellers will go down a lot, we understand that some policies are made are ok and we accept it, but as days pass by such policies will erode the good buyers and sellers, and all eBay will be left with extra smart buyers and sellers, who will find ways around all your policies.

The seller community is not at all happy and believe it, they all have started finding different avenues to secure their future and livelihood, as eBay first of all doesnot give any future to any seller, its a daily nghtmare tomorrow what might happen to your id, there is no guarantee, also second thing is now, all such policies are just increasing the animosity between the buyers and sellers, instead of increasing the harmony level you are increasing the animosity,

thousand times we all have put forward the idea of sieving out bad -ve feedbacks, or forcing buyers to contact sellers, before they can launch -ve feedbacks, but all this goes to deaf ears.

Also there are lot of unfair neutral feedbacks floating around, that too falls on deaf ears, no succor for that, to top it all such harassment with new policies, where they dont even have any proper head or tail, and will bleeed the already overburdened sellers, with all types of guarantee programs, is really not that will make us smile back to you, and say eBay rocks.

You make as work like bonded slaves, that is what doesnot rock atall., the managers making such policies should be given eBay seller ids, and made to confront, all pyscho buyers and buyers who ask for a moon for 50rs worth goods, and then you will realise where have you gone wrong in policy implementation.

Lastly if at all the ebay management is hearing to the woes of the buyers, make it a policy where by if the refund penalty is paid from the sellers pocket, let the buyer be able to only redeem the penalty amount from that seller only, means if he gets a 100rs coupon from us,let him redeem it on some purchase from us only, and not go to another category or seller and redeeem the coupon there. that will be some silver lining to this policy.

Or make it 4 percent or 100rs whichsoever is lesser, policy ,that is my humble request, if you care for your sellers, but if you are happy with a bunch of swearing sellers on your face, for such dictator style policies, be it keep it, we will find greener pastures.

[linusstudios]

When eBay was founded it was founded as a neutral platform, and it was a pure community trading platform. But now it has become a shopping site like any other. and to make matters worse Seller's are being punished by classy policies as these and buyer's are being pampered with coupons and all. even the packaging material to PS was stopped. and how much money centric - even daily deals have a participation fees now. Such an irony and misnomer on itself.

I would really suggest eBay to put in some effort in pampering sellers as well because if sellers are to work hard buyer's are to get good deals. How about discounts on invoices on the basis of performance?.com and other international sites have them for TR sellers.

Also its not always money which matters its also peace of mind and other intangible things as well. on eBay any seller how much big he may be , is not safe. everyone is so unsure of the future. Please make life of sellers a little less miserable.

In the end we all love eBay and will continue to do so, just want it a little more safe, fun and rewarding to work with.

.

[rajelectroniks]

This Paisapay Penalty for Refunds! is useless and should be scrapped immediately. This is causing heartburn to the seller for no reason. Ebay does not implement this rule judiciously, they just send you a note that "Amount debited from your PaisaPay account". Only Paispay id is mentioned, who will remember 90 days back what happened. This is not the way to do things. Paispay should send a complete analysis of the monthly transactions and the 4% quota INS that is allowed and the details for each transaction for which penalty has been levied. It is our money so you have to do it and it is also your responsibility.

The penalty rules are also very vague and no one knows the correct rule and how it should be implemented. It is very clear that paisapay has this rule just to make money, it is cash cow for them, any transactions are arbitrarily marked for penalty.

As per ebay refund penalty is charged for item not sent or INS and then also in the same breath ebay say "penalty will be reversed for reasons beyond sellers control". Why are the terms and conditions not laid down to the specifics why is it vague so that it is open to numerous interpretations(It is always in favour of ebay and never in favour of the seller).

Why do we not have the facility to exclude Indian states where the seller can choose where he will not or does not ship the item, just like when selling on ebay.com we choose excluded countries. This will solve all the headache of seller not shipping to specific location concerns. Will ebay listen this time for good. Why should we spend time to explain to paisapay that "we had mentioned we do not ship to this place" and still the illiterate and idiot buyer purchased the product without reading and we have to then pay penalty on that sale and on top of it we receive Negative feedback from such stupid and foolish buyers.
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