Open House for understanding Return Shipping Process

[seemak@ebay.com]

Dear members,

We will be conducting an Open House on Wednesday, June 29, 2011 between 4 pm and 5 pm to answer your queries on the Return Shipping Process.

Please post your comments and queries on this thread.

See you on Wednesday!

Regards,
eBay Team

[seemak@ebay.com]

Dear trust.deals

Thanks for your suggestion. We would be monitoring this process very closely and in case both buyers and sellers face issues with high value items, I would recommend you to highlight this to our Customer Support team for us to investigate further.

We can evaluate a alternate logistic partner if the need arises in the future.

Regards
Huzaffa

[seemak@ebay.com]

Dear rhtdm.6624,

Please bring such cases to our notice so that we can investigate into it. Be rest assured that if the seller is not at fault, he would be covered under our seller protection policy.

Regards
Huzaffa

[tccindia]

Thanks for reply.

We now understand that the pickup call can not be initiated by the seller and it has be done by the buyer only. Is there any toll free no which we can advise to the buyers where they can register their pickup calls?

Also, one of our buyer i.e. "callsign40" had left the negative feedback while seeking item replacement but thereafter he is not responding to our email and when we tried to call him the we found out the no given through eBay is also wrong. We had sold to him a brand new sealed pack item with bill & manufacturer national warranty. Can eBay help us in contacting the buyer and removing the same feedback?
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Expect the best.

[machpowertool]

How ebay/paisapay is approving a claim for item not described. Do you ever ask for picture of the item received from by the buyer and compared it with the picture shown in the listing/.
In case any damages do you ever ask the buyer to send a picture of the damaged part for a proof of claim?
If you are approving a Return/refund with out a proof, how your team can judge a claim? Because you are playing with sellers/buyers money(not yours). Buy branded tools at cheaper prices from http://stores.ebay.in/machpowertools

[seemak@ebay.com]

Dear tccindia,

Yes, the complaint would need to be registered by the buyer. As a seller, you can advise the buyer to call on our Toll free number which is 1800 209 3229.

With respect to your concern on the negative feedback, I'm escalating this to our Trust and Safety team and they would get back to you with an update.

Regards
Huzaffa

[seemak@ebay.com]

Dear machpowertool,

As part of our Investigation process, we do ask for the relevant documents which would include the pictures of the item. We do understand your concerns, however please be rest assured that our PaisaPay team will take care of all the checks that are required before taking any decision on the case closure.

Please feel free to contact our Customer Support team in case of any issues.

Regards,
Huzaffa

[seemak@ebay.com]

Dear dealer1703,

We understand that most couriers do not pick up coins and notes ( negotiable instruments )and in such cases,the buyers can arrange for the return shipment and eBay will reimburse the courier charges to the buyer.

Regards,
Huzaffa

[seemak@ebay.com]

Dear Members,

Thanks for your participation on the return shipping process. We are keeping this thread open for any further questions that you may have.

Regards
Seema

[amitava123gems]

Dear Seemaji,
I appreciate your positive effort.
Thanx,
Truly,
Amitava

[seemak@ebay.com]

Dear tccindia,

Feedback given by the buyer "'callsign40" has been removed in accordance to our Feedback Policy

Thanks
Seema