Open House Discussion with Vasundhara, Head, Customer Support 1st Dec 5 PM

[sapana@ebay.com]

Dear Members,

We are pleased to announce the next session of our Open House Program where users get an opportunity to chat with the eBay India Team.

Join Vasundhara Bhonsle, Head, Customer Support for an online discussion on Customer Support of eBay India.

Vasundhara will be available on this thread on Friday, the 1st of December, 2006, from 5:00 PM to 6:00 PM IST, for an interactive discussion with our community members.

You can submit your questions before or during the event by making a post on this thread. Click Here for help on using the discussion boards.

See you on the 1st at 5:00 PM!

Thanks and Regards,
Sapana,
Community Development Team

[sapana@ebay.com]

Hi nr_vinod,

I understand your apprehension against online buying. I had similar ones before I started buying online. However, I became more comfortable about buying online when I learnt that other buyers leave ratings for the seller (I buy only from sellers with high positive ratings, and after raeding their comments). I also learnt that if you make your payment via PaisaPay, eBay will cover you upto 50,000 in case the seller fails to deliver.

On your question on do we have COD?

Some sellers do offer COD option for limited cities, however you will need to search for those items or ask your seller if they will offer the facility to you.


I hope this helps!

Regards,
Sapana

[sapana@ebay.com]

Hi shashikantpatel2006 and brand.deal,

It is great to see that as sellers and buyers you are trying to resolve your issue with each other.

I am afraid I will need to delete your respective posts, since they are off-topic. However, I hope your differneces will be soon resolved.

shashikantpatel2006 - In case your issues are not resolved, please file a dispute for the same. Also, kindly do not post contact information on Discussion boards, for it might compromise your account safety.

Warm Regards,
Sapana

[sapana@ebay.com]

Hi wedding_jwlr,

I understand your question is related to PayPal. PayPal Customer Support will be best suited to answer your question.
http://www.paypal.com/cgi-bin/webscr?cmd=_contact_us

I hope this helps!

Regards,
Sapana

[poorammare_1]

hello vasundhara,
It will be great helpful if u detach the accessories item from mobile handsets items when searching for a mobile with bluetooth search result shows hundreds of bluetooth headset customer has to find a phone like a pin from a nail store.also it is impossible to find a phone with 3g or edge capability as these specifications are not included in the mobile phone finder search must have feature .also u make a rule that sellers not specify a feature in there listing which is not in there product by quoting it and saying against it a fu#@ing not available .for example if u search a phone which has an edge or 3g facility in item description a lot of result u will get like this "edge -no ,3g -no expansion slot- no" and a lot of no no no features only it is complete waste of time and it sucks when searching in an item which has hundreds of listing so open your eyes and e-bay members needs if you cant see change your glass .i hate e-bay customer support
no regards and regrets poorammare_1(get a malayalm meaning of poorammare (means e-bay team) by me

[snrama]

Hi Vasundhara Bhonsle,

Welcome on the Community Board. As Umang said, Customer support has been the back bone of eBay.

I have got all positive replies from your team till date and I am satisfied.

Even many users too helping the eBay team by solving other's issues.

Hope to see much more better support in future. ---------------
With Regards,
Navaneeth (snrama) 😉

[trade_specialist]

Hi Vasundhara.
I've got two queries
1) I would like to go international and would like to know how to.I have just listed one item today on international and am keeping my fingers crossed.
Having listed this item - which does not show up under "items I am sellin" all other selling items are showing a dollar rate !
2) Open a shop under the free trial period

I would want the above two answered thru a telephonic chat with some customer support rather than text chat.

[joshton_in1]

i had ordered 2gb mp3 pen drive item #130025241143 from "blowout.dealz2" but has not received the item for which i have already paid for,on 16th September 2006.if the member was not registered on ebay then why did ebay allow the seller to display his item for sale on ebay.this seller is fraud.there are no contacts details of this seller to resolve the dispute.i contacted ebay customer support but they have not done anything.i will lose my money if the dispute is not resolved.kindly resolve my problem in 15 days or i will sue ebay and publish negative feedback on the web.ebay India is not professional like ebay in other countries

[bist_ns]

Dear Vasundhara,
Kindly ensure timely and safe delivery of items Although the sellers are quite sincere but the shipping company are not doing their business sincerely, specially in rural or remote areas where they avoid to deliver or handover the item to a local untrusted/unreliable courier who misplaced them.
So kindly think seriously about reliable shipping method for anywhere in India.

[kuttan_k]

hello ebay,
It will be great help to ebay members if you arrange the following -
first- Detach the accessories item from mobile and accessories (it is very difficult to find a phone with a given specification despite the mobile phone finder also please add the specifications 3g and edge to mobile phone finder search )


second -please give a user rating option
in relation to a product to indicate its popularity for example if someone search for a game he can purchase the most popular game on the basis of user rating (sellers may
not like this as they sells also the most unusable and waste products through ebay please ignore them customer is the king)

[shop.kc]

HI

EBay India promises and charges for international eBAY exposure if a listing has the shipping selected to worldwide.

Strangely only some of my listings do eventually turn up on ebay.com but I have never seen one appearing to ebay UK customers. Not sure what is happing in other eurpean countries .Why so ?

Should I be paying for a clear software bug in your system ? What are the rules for refund in this regard ?


Kind Regards

KC