Open House Discussion with Sharat, Sr Manager Trust&Safety, 29 Sep, 4-5 PM

[sapana@ebay.com]

Dear Members,

Please join Sharat Digumarti, Sr. Manager – Trust and Safety, in a discussion on the Trust and Safety topics and concerns that you have regarding the same. Sharat will be here for an hour to discuss various topics like user verification, site policies etc. You can post your question by clicking on the 'Post a reply button'

Host: Sharat Digumarti, Sr. Manager – Trust and Safety

Date: Friday, 29th September

Time: 4.00 PM to 5.00 PM (IST)

We look forward to seeing you then!

Thanks and Regards,
Sapana,
Community Development Team

[yash@ebay.com]

Dear mysalesoffer

I will forward your concerns to our Customer Service and we will review on how we can improve the communication and response time
Regards

Yash

[yash@ebay.com]

Dear 9831114630

I will forward your concerns to our Customer Service and PaisaPay and we will review on how we can improve the communication and response time
Regards

Yash

[tfm786]

Hi,
I have sent a mail to Trust and Safety regarding my claim mo: 1009958. No one hs replied yet. I keep getting replies from Ebay chat that in 24hrs I wil get a reply. Can u tell me how do u work? Its been 2 months, my amount is blocked now..

[yash@ebay.com]

Dear anil1304

I am sorry to hear about the bad experience you had. From the infomation and details you provided it seems you have not escalated the dispute for a claim under the buyer protection within the 90 days. If a user after lodging the complaint doesnot close or escalate to a claim the system would automatically close after the stipulated time

Please look at this link which give the details of buyer protection.
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

I will ask one of team members to contact you directly and see what best assistance we can offer you

Thanks for you cooperation and happy to assist you through this discussion
Regards

Yash

[cybersumit]

Dear Mr. Sharat,
My user id is cybersumit, I have not received the Paisapay payment for Rs. 7334/- for the period ending 20.09.2006. I have escalated the matter on mail to Paisapay customer support with no reply, then I contacted on live chat only to know that it is on hold for the reason that I have to send the Proof of Delivery for the subject transaction. Now you may be aware that POD of the couriers are generally received after 20-30 days from the date of Dispatch. Now please help me in this issue as a huge amount has been blocked.

[yash@ebay.com]

Dear tfm786

I am sorry to hear about the bad experience you had

The timelines for our Buyer Protection is 90 days and from the various posts you have made it looks like there has been progress on the interactions

I am also suprised to note that your bank didnot allow you get a chargeback on your credit card.

Though you are interacting with the Customer Support, I will once again forward your concerns for faster process of your claim

Thanks for your patience and cooperation
Regards

Yash

[yash@ebay.com]

Dear assemblerz

I am already mentioned in my earlier post and share the understand the concerns of spam emails

Yes I agree we need to close at buyer verification at the time of registration and not at the time of purchase and our product team is working on it and should be able to update on this feature by the early next year.

Regarding SMS verification we have already enabled this functionality and sellers can restrict buyers who are not verified and direct them to SMS verification. This would also block fraudulent users from outside India

The feedback regarding PaisaPay will be forward to the team
Regards

Yash

[ritu@ebay.com]

Hello trustedindian,

ODR - stands for Online Dispute Resolution. Details can be checked at ODR India dispute
SNP - stands for Seller Non Performance. Details can be checked at Seller Non Performance

SNAD - stands for Significantly Not As Described
INR - stands for Item Not Received

Details for the above can be checked at Item Not received dispute

Regards,
Ritu

[yash@ebay.com]

Dear Vikrant.nautiyal

I am sorry to hear about the experience you had. Rest be assured as you are protection under our buyer protection program

Please check this link and follow the steps to be covered under buyer protection
http://pages.ebay.in/help/tp/isgw-buyer-protection-steps.html

This would help you to recover the money
Regards

Yash

[yash@ebay.com]

Dear nakatib

We take action against who don’t complete their transactions by either not allowing further purchases or by suspending them

To reduce upi and to get verified users I recommend you user “Buyer Requirements “ and this should help you in reducing the upi’s
Regards

Yash