Dear nisha_online,
Let me assure you that we shall be considering all the feedback we receive from users, whether buyers or sellers. However, it might not always be possible to act on every feedback we receive, for the simple reason that we have to consider the impact on the entire community. And the community for us includes new buyers, new sellers, experiences users, as well as International users. It is for this reason that sometimes our users feel that we are slow in making changes. Having said that, we appreciate the feedback, and I hope you will see some positive changes about the speed of development going forward.
1. Buyer Verification - I have already answered this query in my reply to user cameras_n_such. Keep watching our Announcements for more information about this!
2. Nigerian Fraudsters - We just recently had an internal meeting to discuss this very issue, and how best we can tackle it. I wish to inform you, and our entire community, that we are closely monitoring this issue, and suspended many new users before they have a chance to do any activity on the site.
The new option within Buyer Requirements for SMS verification will be another big help in this.
We are also planning user education, especially to our new sellers, so that they are aware of this issue, and do not have a bad experience.
We shall continue to work on tackling this issue better. It is clearly a big concern for our community, and us.
3. Response from eBay - Firstly, I apologize for the delay in this. As I have mentioned earlier, we have already taken steps to improve the Customer Support experience of our users. But we clearly have a long way to go. I am sure you will see a definite improvement in this area going forward. I request you to please continue giving us your regular feedback about this, so that we know how we are progressing.
4. Finally, yes, we are committed to making ebay.in the best destination for online shopping. This is what all of us are working towards, and we will need all your support and co-operation as we take steps which will help us get there.
warm regards
Rathin
warm regards
Rathin