Open House Chat with Prashant Kumar - Sr Manager- PaisaPay, 31 May (4-5 PM)

[sapana@ebay.com]

Dear Users,

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat, seek clarifications and leave feedback with the eBay India Team.

Join Prashant Kumar, Senior Manager - PaisaPay, for an online discussion on PaisaPay.

Prashant will be available on this thread on Wednesday, the 31st of May, 2006, from 4:00 PM to 5:00 PM IST, for an interactive discussion with our community members.

You can submit your questions before or during the event by making a post on this thread. For help on using the discussion boards, please Click Here

See you on the 31st at 4:00 PM!

Thanks and Regards,
Sapana,
Community Development Team

[jai@ebay.com]

Dear jmkakkad,

As this question is related to registration flow, I will pass on your comments to the concerned team.

Regards
Prashant

[jai@ebay.com]

Dear Deepak (ankushinfotech),

On your suggestion to expand PaisaPay service, please see my posting at the beginning of the session.

Regards
Prashant

[jai@ebay.com]

Dear Kiran (hyperd0t),

Thanks for the appreciation of our service. I have responded to your queries point wise in the same order:

1) Please see my posting at the beginning of the session.

2) On PaisaPay fee I believe that our current charges are very reasonable keeping in mind that we also offer risk management of credit card payments. Please see my reply below to mobilesncable on this subject.

3) Please see my posting at the beginning of the session.

4) We already have PayPal for international payments. However the timing of its entry in India is not clear at the moment.

5) I will forward this suggestion to the reverent team

6) Please see my posting at the beginning of the session.

Regards
Prashant

[jai@ebay.com]

Dear snizhana76,

I have answered your questions point-wise below:

1) If the suggestion to make PaisaPay fees slab wise because of the feeling that PaisaPay fees is high, as I stated earlier I believe that we are charging very reasonable fees for PaisaPay. Please see my reply below to mobilesncables on this subject.

2) To verify certain high value card payments, we may ask the buyer to provide us with a copy of the card used. In many times once the card is submitted we need to talk to the the buyer to verify the details given by him. Many times the buyers are not reachable on their phone causing delay in approving the transaction.

However I am looking into other ways to improve the turn around time of approving the high value transaction. You will hear more from me in due course.

3) As of now we do not have plans to offer phone support for buyers. Users can contact eBay for their queries through the Contact Us link provided on our home page.

Regards
Prashant

[jai@ebay.com]

Dear snizhana76,

Yes - we do accept AWB number if it is track able on the courier company's website.

Regards
Prashant

[jai@ebay.com]

Dear snizhana76,

Thanks for your post. I will pass on your feedback on eBay fee on Mobiles to the team that looks into Category pricing. However as far as PaisaPay fees is concerned as I said earlier today, I believe that we are charging very reasonable fees for PaisaPay. Please see my reply below to mobilesncables on this subject.

Regards
Prashant

[ristcomputers]

Hi prashant,

The high value transactions are nowadays taking longer than before to be verified. the buyer normally contacts us after 2-3 days that they have not been contacted for verification or they are not willing to fax the front and back of CC.

We have buyer details in the pending orders and th ephone nos mentioned are contactable but still we get a response from Paisapay "buyer not contactable". If ther is delay in verification of buyer sometimes the buyer tends to forgo the transation itself.

Can someother method of verification be done to avoid these delays so that we are able to make life easier for the buyer.

Best Regards

rakesh dogra

[assemblerz]

I would like to add one more thing:
Paisapay and feedback needs to be more interlinked.
If a buyer has not paid for item(using paisapay or without using paisa pay) , he cannot leave a feedback.. Or in other words seller has not marked as payment received...the buyer cannot leave a feedback for that seller.

[jai@ebay.com]

Dear mysalesoffer,

On your suggestion to expand PaisaPay services, please see my posting at the beginning of the session.

On the second suggestion regarding keeping a security deposit to make refunds in case there is not enough balance in PaisaPay Account, we received a very good suggestion in this session. We can make our bank account number available to the sellers where money can be deposited directly by you in such cases. This way we can reduce the time significantly by doing away with the time taken in dispatch of cheque and the encashment time.

Regards
Prashant

[jai@ebay.com]

Dear Vinoth (pkmvin),

I am sorry to hear the inconvenience you had to go through due to seller suspension. There is a Customer Service link on the home page. You can write to our Customer Service through the link http://pages.ebay.in/help/contact_us/_base/index.html

Regards
Prashant