Open House Chat with Kashyap Vadapalli - Director, Category & Business Dev

[seemak@ebay.com]

Hi Everyone,

We are pleased to announce the next session of our Open House Program, where users get an opportunity to chat with the eBay India Team.

Join Kashyap Vadapalli, Director - Category & Business Development for an online discussion on selling on eBay India. We look forward to your suggestions for further improving the selling experience and also answer your eBay related questions during the Open House discussion.

Kashyap will be available on this thread on Tuesday, 15th March 2011 from 4:00 PM to 5:00 PM IST, for an interactive discussion with our community members.

You can submit your questions before or during the event by making a post on this thread.

See you on the 15th at 4:00 PM!

Regards,
Seema Khanna
eBay India

[technocrats.solutions]

I opened an account in Ebay as buyer. Later I checked it for selling. I was having some contacts of Pen Drive and Memory Card wholesellers and started selling that on Ebay. I got all support from Ebay customer Care and my account manager.

But suddenly I found that I am unable to list Pen Drives and memory cards for selling. I talk to customer Care several times and at last I came to know that there is a limit put in my account from listing more pen Drives and memory cards.

I was severely affected due o this block because I was unable to list more items and edit increased prices of these itms. I started refundng money to buyers and when i increased I removed all my listings.

I ask Ebay whether s it not its responsibilty to inform sellers about such limits or not. What is he use of Ebay to me now.

Trust & Safey can no be contacted over phone. Pl tell me what to do. Consult me on technocrats.solutions@yahoo.in or at 9911030744

[amitava123gems]

Sir,
This is my request that please do something, so that sellers get back confidence in your system.
You pamper arrogant buyers but unregister buyers with good track record.
I am sorry to point this out. And I am not telling this off hand. I speak only the truth from my own bitter experience.
Where is eBay heading to?
Thanx,
Truly,
Amitava

[inteli_india]

dear sir,

we would like to know why there are limits placed on selling memory cards,

Does ebay allow its employees to sell and if so can ebay provide the list of sellers who are employees as well, since many sellers feel something is going on

can you inform us why when sellers with 4.3 star rating and 92% are allowed to sell many sellers with 98% and 4.6 star ratings ac are restricted(it happened to us as well)

why is ebay not reconsidering providing a chance for the seller and the buyer to communicate before a buyer leaves a negative feedback?

hope these would be answered since many would await the answers for these questions

[rishi15121989]

What is point in discussing when sellers are not feeling secure? Its useless IMO.
Please improve/implement Seller Protection

Stop judging sellers performance on the basis of Feedback or if you continue to do so please consider 'No Feedback' as a positive feedback after a certain timeout

And please be clear About proof of delivery
Your policy says


Requirements on Delivery Proof

1.

The Delivery Proof should be in the form of:
*

Proof of Dispatch in case the shipment is trackable online on the website of the shipping company or
*

Signed Proof of Delivery from a shipment company in case the shipment is not trackable online
2.

The Proof of Delivery should mention the buyer’s full address.
3.

In case of Delivery Proof submitted in form of signed Proof of Delivery, it should mention recipient’s name and phone number
4.

The Proof of Dispatch or the Proof of Delivery provided for this purpose should have the same Airway Bill number as mentioned in the “Shipment Details” in PaisaPay Facility.
5.

In case of Transaction Price of an item exceeding Rs. 2,500/- the shipment must be trackable online.
6.

Seller should mention the PaisaPay ID / Item id & Buyer id on the Delivery Proof






But your employees dont accept (Underlined) as POD

[car.n.more]

Hi,
I am not at all satisfied with the EBAY CUSTOMER SUPPORT FOR SELLERS.
q
Every time i ask the details about my account manager for daily deals promotions and listing upgrades,it always end up in vain.

A guy from customer support told me that i have been appointed a account manager who will be calling you shortly,its been 3 months no call have been received.

The person who is responsible for daily deals does not answer my call.

Buyers complain about payment gateways,they are not able to buy my item.

Please look into the matter and if possible guide me how to get into daily deals.
Regards
Nikhil Madan
carsaccessories
9953300933

[mobilestore4u]

Dear Kashyap,

As many sellers are complaining about the decision taken by CRF is wrong. I am also agree with them. From the start of CRF I seen that not a single case we won. Not a single buyer replied in CRF still case we lost. I think the way which CRF members are voting is completely unfair.

So I will request Kindly close this CRF and launch again that our oldest community court.

Thanks
Vilas

[mobilestore4u]

Dear Kashyap,

One more thing I want to inform you that why you not create category for other well known brands like Forme Mobile, Lephone Mobiles, Onida Mobiles etc... as they are well selling brands on eBay.

Due to High FVF buyers are asking us to provide discount. How will we handle them?

Regards
Vilas

[mobilestore4u]

Hi Yogen,

3Lakhs not yet received from COD? Mr. Kashyap do you think is this fair? Because in a market not a single distributor will wait more than 7 days after selling goods. But here?

Please do something to avoid such cases.

Thanks
Vilas

[shabby123786]

this time i see the real face of the CUSTOMER CARE,its pathetic.First Mr AASHISH(BAD GUY) without checking denied my claimed on 7th Feb.Then i tried on phone,email and ebay- portal no body response properly,my reply to AASHISH mail on 10th Feb--no response from ebay-side.I keep trying with urs phone support team its click on 22-Feb-11 that i return the product to ICC worlwide mention Paisapay-id and Item No.Next day i do as per advised and reply the mail with POD detail & POD_SCAN.no one revert back.i again call to phone support team and get the confirmation regarding the mail with the POD-DETAIL POD-SCAN image .Surprise-The ICC worldwide deny to accept the parcel,when i contacted phone support they told me to re-send the same to ICC worldwide again.Today dt 09-March-11, i am resend the phone to same address,when i am trying to update the POD details to urs executive,the reply is that he will call back to me in 15 min,but that 15 min over many hours back -its too much for me-------------

[theworldofink]

Ebay customer support for sellers is really poor. Mr Sachin has no answer to questions and when he is unable to answer then he leaves online chat session without warning. This is not one time thing I have seen him doing this so many times. Moreover all COD orders are cancelled by paisapay. And I also applied for daily deals but to no response. I think customer support really needs to be improved.
Thanks
Ebay id- coolpulkit007*