Open House Chat with Anil Shenoy, Manager – Marketplace Health on 1st Augus

[seemak@ebay.com]

Dear Community Members,

I am Anil Shenoy, Manager – Marketplace Health for eBay India.

Under this role, my team is responsible for Site policies & implementing proactive programs to ensure eBay India remains fair & safe for our community members. Over the last 6 months we have made modifications to our site policies (eBay Guarantee*, Feedback removal, Seller protection & Acceptable Payments policy) and launched outreach programs to educate new sellers to deliver to a good experience to our buyers.

I will be present on the Community Boards for an Open House session on 1st August 2011, between 4 pm and 5 pm.

I will encourage you to post your thoughts, comments and suggestions on this thread.

I am looking forward towards this meeting and I hope to gather lot of useful feedback from you.

See you on the 1st August for an Open house discussion!

Regards,
Anil Shenoy
Manager – Marketplace Health

[shopllersindia]

Dear Anil ji

The id is: akhil.mohan

We have clearly written on the listing of no color choice. Please help us in removing the feedback.

Item No: 260713003790

[anil@ebay.com]

Dear tccindia,

The first feedback rating may not be removed as it doesnt fall under our feedback removal policy reason being that the buyer had to go through a bad buying experience. For the 2nd Feedback rating, I will have this checked and get back to you with an update.

Regards
Anil

[anil@ebay.com]

Dear mobilestore4u,

Thank you for highlighting this. You would be covered under our Seller Protection Policy. In the future, would request you to contact Customer Support in case of any instance of buyer abuse.

Regards
Anil

[anil@ebay.com]

Dear om_estore,

Feedback for the item number 260729193067 has been removed.

Regards
Anil

[rajelectroniks]

Dear rajelectroniks,

Yes, these comments would qualify for feedback removal. We will have this escalated.

Regards
Anil

Anil Sir, how do I follow up to get this FB removed and what should I do if this is not removed.
*****************

[anil@ebay.com]

Dear jasmine_collections,

Thanks for your feedback on making changes to the search results. We are constantly working on improving the search experience on our site and would continue to monitor and tweak as and when required.

Regards,
Anil

[sastabazaar]

Dear Anil Ji

Please know that my account (sastabazaar) has been restricted and more than Rs45000/- are on hold in my (from last 15 DAYS) Paisapay account without any of my fault or any valid reason in fact i don't have any due payment towards Paypal or eBay neither i have violated any policy.
When i contacted eBay i was told there is some issue with my Paypal account so as i was told to get the issue resolve with my Paypal user-id sastabazaar@gmail.com i tried to check the matter and i came to know that my Paypal account (although i have never used their services just registered once) has been limited as they wanted an address proof so i send them a scanned copy of my Ration Card and appealed to get the limitation removed...... but they denied the appeal and now The limitation cannot be appealed against anymore as they are closing the account as per their last email.
I have been doing my best to resolve the issue but find that paypal are not being reasonable and are hell bent on harassing me as ebay wants me to resolve my paypal account issue before they can remove the restriction on my account which has got nothing to do with Paypal as the payments are made by / thru Paisapay.
eBay is not being clear about why they are associating my eBay account with dormant Paypal account ?
why ebay is witholding my funds and on what grounds they can implicate me with my dormant paypal account ? How can they associate my ebay business account and eBay transactions with Paypal ? Why are they harassing me mentally and monetarily? Please know that i have not transacted any business with paypal since i opened my account , there are no dues or policy violation as i never used my said paypal account and my eBay account is fair and completely clean from any dues or violations as of now or any encumbrances.I find that ebay is being completely unfair to me in withholding my money and restricting my business activity inspite of my account being active as i cannot transact any business causing me immense losses and harm to my business as i cannot transact.

I have faith in your esteemed self and hope that you will do the needful to resolve the matter at the earliest.

Regards,
SastaBazaar
9804189129

[anil@ebay.com]

Dear dealer1703 ,

Thank you for your suggestions on automatic DSRs for shipping time. One of the key reasons of not being able to implement automatic DSR is due to the fact that tracking of shipments across various courier companies are not integrated with eBay at the moment.

We shall our community updated in case of any progress on this front.

Regards,
Anil

[anil@ebay.com]

Dear sahitya2004,

Thank you for your kind words. It is our endeavour to provide the best of services to our members.

Regards,
Anil

[anil@ebay.com]

Dear virenderchhabra2010,

We have escalated this to our eBay Guarantee* team to process your claim and they would get back to you with an update.

Regards
Anil