Online Workshop to understand New PaisaPay - 4 - 5PM; 26th Nov (Monday)

[vijayanand@ebay.com]

Hi,

This is Vijayanand from the PaisaPay Team. I and my team are responsible for ensuring that the PaisaPay facility serves your need in the best possible manner. I am also the part of the team which is working on the New PaisaPay.

With the New PaisaPay, I believe there are a lot of questions in your mind as a buyer and a seller on eBay. I will be here for an hour from 4 – 5 PM on Monday, 26th November to answer your questions regarding the New PaisaPay. Please feel free to ask any questions regarding New PaisaPay and I will try my best to provide answers to the same. Click on Post a reply link to post a message or ask a question.

See you on Monday, 26th Nov, 4 – 5 PM!

Thanks & Regards,
Vijay

[e.stores]

Dear Mr Vijayanand

Thanks for conducting this workshop.
New paisapay is very good, specially the EMI & Online transfer twice a week into seller's account. I would also like to congrats you for introducing auto refund and shipping inputs, as it will benefit both the buyers and sellers in long run.

But there is also some sadness into the happiness. It is like giving a chocolate with a pinch.

As you can see nearly all sellers are not comfortable with REFUND CLAIM process, we are ready to input shipping details. The main problem is Refund Claim. Kindly do something to ease the seller community.

I will be glad if you can reply to my below question.

If we receives an order from a remote place where no courier company have service besides Indian Post, what shall we do?
As Indian Post don't have online tracking system and PODs are delivered after 30~45 days time.
Will PaisaPay accept this?
If not then what is the alternative.


Thanking you in Advance for replying.
Gaffar Latif
e.stores

[mysalesoffer]

With new paisa pay you made a joke for seller
And head ache and i am sure I can not able to sell item with new paisa pay and i already start divert my item traffic to other site
Problem is as below
1 first you make compulsory paisa pay for eBay India you cannot force to seller when you are charging for that
2 you hike paisa pay services for seller even bank transfer you start cost to seller 4% which cost you non in charge and now when you start net transfer to seller account it cost you nothing to pay even courier cost
3 you start charge back option within 10 days if item not received and ask to provide sign pod for that
We give option to insured item and you know courier charge extra for that
as my record and if you want to verify check my sells records 99% buyer don't insured item as rule of eBay buyer cannot claim for item not received if item lost in transits but you make compulsory and most big joke is to provide pod within 10 days I never get any sign pod in that time since 2 year of business with eBay we cannot stop parcel once it in way and of course we get loss that buyer get item and charge back too and what you think buyer return item or make payment ?
However like blue dart provide it but it cost in my city for minimum parcel is 190 to 250 but my 80 % item is below cost with shipping then total of it is shipping charge

4 if you count all charge we bear on eBay is
Listing charge
+ 5 selling fee
+ 4 paisa pay
+ unpaid item relist charge in eBay India 70% is not paying buyer once bid and then check email after 2 months and most of use net from cyber cafe and most case then cannot go to cafe once bid or some buyer get his email address even non valid because after pass one month if he don’t check get id invalid so this unpaid item relist item is also raise cost of
don’t give me reply that relist item of unpaid item eBay don’t charge if item sold i close thousand of dispute of unpaid item and may below 5 is i get relist fee
So now all this cost if we add to item is as below

5 sells fee
+ 4 paisa pay fee
+ 4 listing fee (after check my records of i count may it difference for other seller
+ 5% now risk fee of paisa pay recover from seller account
+seller margin 10 % it total becomes 24 % to be add in item cost
And of course then add shipping cost which becomes 30%
Where and in which business this profit is other then illegal business? and of course eBay is not that business

5 eBay get good reputation but it is base on good or power seller like me who provide good service even if seller get loss in transaction in Diwali time i list more than 500 item i list in 1 rs auction free shipping and more than 50 sold at below shipping cost and i complete all transaction and get positive feedback from all however in this case i get loss but eBay get sell fee of 6700
i know i take risk but don’t get good reputation without loss when i get it at cost?
if seller like me run away when he don’t get profit
Then may eBay get only hit and run seller and of course bad reputation
i know as in past thread exp. with eBay that only i get reply that why eBay doing this and what reason behind it
So I accept it in advance
6 i have 35 years of business exp. and i know that now it is difficult to do business with eBay in
7 my paisa pay not open other then internet explorer and big seller cannot use that when he sell more item so we use it Mozilla Firefox for it and when i try to input details of my iddi bank of my city I found that only idbi bank of Bangalore is in records i know you solve it but you don't solve other problem what we facing with new paisa pay
Thank you in advance for sweet reply

[highskyindia]

Dear Vijay,
Hello
I also want to know what about vacations setting for shop owners, What happens if the vacation settings are turned on, till all paisapay deadlines are valid or what happens??
Regards
NM05

[amitava123gems]

Dear Mr Vijayanand,
Just tell me this.Can I use other options for accepting payment from buyers,besides accepting PaisaPay???
I am thinking a hypothetical solution.Ebay says they dont have Kalighat branch of State bank in reserve bank list.But I have received instatant cash deposit from Mumbai from user milas2007 just a few days back.
What if I offer buyers a 4% discount if they use SBI instead of PaisaPay?The reason is it is much much faster and and no question asked at all.
Why should I spend time and money on PaisaPay when I have a much more efficient mechanism at my disposal?
Also a little bit of advise for your information:::The State Bank core banking is a 100% roaming a/c.Branch code or branch name is just meaningless.You are obsessed with your HDFC and ICICI system.If you are not able to adapt with changing world and its ways,you will suffer irreparable loss in future.
This is my way of lookig at things.
The main hurdle of internet business is money transfer.Ebay's PayPal and PaisaPay is able to do business because they have an answer.But,the latest robust softwares have a faster efficient and cost free solution.
PLEASE JUST KEEP YOUR MIND OPEN.
You are complicating existing systems.Get out of your cocoon and look at the daylight.
Thanx,
Truly,
Amitava

[cochinmall]

Dear Vijayanand,

This post is a continuation of my earlier post.I have got 7 days for my delivery right.I have a scenario right now.

Suppose the user pays the item on 4th dec.I send the item on 7th dec.But i enter the details only on 9th dec as it is going to be impossible to enter the details on the very same day itself.So the buyer would receive the item within 10 days.In case,a dispute arises(if the person lives in a remote area), will the buyer be liable to receive the refund as the details i had entered for the shipping was 2 days late.

Regards
Rahul
cochinmall

[indconcepts]

Hello Rahul (cochinmall),

If you receive an Order on 4th Dec and suppose you ship the Item on 4th December itself.

Don't enter the shipping details on 4th Dec but enter it on 11th Dec.

Then you will have to ensure that the Item reaches the Buyer on or before 21st Dec.

You will get clear 17 days.

That's how you can manipulate the system ..... :) .


best regards

Umang Midha

[cochinmall]

Thats what exactly what i want to clear out.The buyer will be receiving the shipping details based on the con. number.So they are happy when we have given the item for dispatch and will be eagerly waiting for the item.
When they get the item,they would mail the seller that they have got the item.

In coming dec,there would be a lot of manipulations as sellers would be stressed out.So,here the system is not practical and when disputes come out,the seller has to know exactly who would be gained.As Umang said out,the system can be manipulated,so there would be sellers who would do it.Does ebay go ahead with this stand so that delivery to remote areas can be done successful?

Regards
Rahul
cochinmall

[ebizskills]

I Got to know when We do digital delivery via email(for custom made software and ebooks) we will have enter email id on tracking detail area. What happen Nets ? Do Money get credited instantly to my account ? (AS delivery is instant) If i have to wait till customer confirmation what happen if customer do not confirm ? As digital products get delivered immidiately.

I called paisapay many times and got different answer and no clear details for what happen next.

ARE YOU GUYS GOING TO START DIGITAL DELIVERY AS EBAY USA ??? I THINK THAT IS BEST SOLUTION IF YOU CONSIDER IT.

PLEASE REPLY MY POST. THANKS.

[vijayanand@ebay.com]

Hello Everybody,

Nice to be here. I will be here for one hour and will try to provide clarifications to queries.

REgards
Vijay

[vijayanand@ebay.com]

Dear Umang (indconcepts),


Thanks for the welcome and I am hoping to help you with some more clarification on New PaisaPay.

I do agree with you that a seller will not want uncertainties in his business. However, at the same time, I will request you to wear a buyer shoes. Do you think it is ok to leave a buyer in uncertainties especially when he is the one who is taking the leap of faith and putting his money on the table first? You rightly mentioned that the new PaisaPay will help all of us grow the business by increasing the buyer’s confidence. However, the same will not happen until we all decide to hold hands and take some bold measures.

To your question ‘Will a seller loose money?’ In case the buyer raises a refund claim, we will work with sellers to get proof of delivery and in case seller is not able to give the required proof of delivery will the money be refunded to the buyer.

In case the seller feels that the default timelines of PaisaPay for inputting shipping details or delivery period are not sufficient, the seller should ask for more time from buyer using the time extension feature of PaisaPay after asked to ship the item. If the buyer does not agree to the time extension then it is fair that he be refunded his money.

The next question that may come to your mind is – what if I am not able to provide proof of delivery? As we have mentioned earlier, we will be accepting online tracking as well (along with proof of Dispath) . I think it is a good practice to use couriers that provide online tracking. It will not only help you track your shipments better, it will also give peace of mind to buyers who will know that their products are in transit.

Even after taking such precautions and using a dependable courier, if you realize the shipment will get delayed get in touch with the buyer to explain the situation. Majority of the time, the buyer understands as he is more interested in the item rather than refund. If the buyer still goes ahead and files for INR, I suggest that the seller should immediately get in touch with PaisaPay team with necessary details so that they can look into the matter and try to resolve the issue.

Also please note that in case the buyer is convinced of the delay after raising the INR claim, PaisaPay has a feature where by the buyer can withdraw the INR claim.

Having time bar in which the seller will be delivering the item to the buyer gives the buyer a better visibility on when to expect the item. In case the seller feels that the default time lines are not sufficient the seller should use the time extension feature of PaisaPay as mentioned earlier.

PaisaPay is not recommending any specific courier company for you. You may use any reasonable courier company who can deliver on time and as long as you are comfortable that you will be able to contest an refund claim from the buyer. Proof of Dispatch along with AWB number (to track courier status online) is ONE of the proof seller can submit to contest buyer’s INR claim.

Hope this clarifies.

Regards
Vijay