No update on Claim 269660

It was my first shoe purchase from ebay but bad part is seller cheated me sent me different used item and as requested by claim adjuster sent pics for proof but there is no update still i have lost my faith from ebay and money too plz help me ebay Claim is 269660
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Re: No update on Claim 269660

Dear singh_12143,

 

We are glad to inform you that your claim has been approved in your favor and we are processing full refund .

 

Please note that it takes at least 3-4 working days if the bank is a non-nationalized bank and 15 working days if the bank is a nationalized bank for the amount to reflect in your account.

 

We appreciate your patience and co-operation in this regards.

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