I did not get my EMI processing fees yet

I have not received my EMI Processing fees yet, as my order was cancelled due to out of stock. Seller Initiated only the order amount on 08-Nov-12. I contacted ebay Customer care on this, they said that it will take 15 days to reflect on my bank statement. But Till now i didnot receive my money. Every day somebody is picking the phone from Ebay and saying that you have to contact the bank and some one saying that ebay will refund the amount. Which one should I believe? Please help me on this.

Regards
Natarajan.S
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