How to contact a previously interested buyer on a relisting?

[productivesellerbuyer]

I listed an item for sale; A buyer was interested and was asking clarifications and we were communicating thro' ebay. He did want to buy, but failed to bid at last moment due to personal problems. I have relisted the item now and want to remind him thro' ebay. How do I do it?

[coolbrasco]

Hello,

The following are the ways to communicate with a member.

To communicate with the same customer, basically you need the following...

A. eBay user ID or B. Email of the customer.

1. If you have his email ID then go to that particular item, view the item like the buyers view , then click on "Email to a friend" below the shipping charge. If you know his email send him.

2. If he is not bought anything from you may not have his email ID, just go to messages folder...

(Click below link)

http://my.ebay.in/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayMyMessages&ssPageName=STRK:ME:LNLK

Than look for the customer contacted you. And open the message and reply to him.

3. In case if you deleted the message or cleared by eBay, go to your email account (Yahoo, Hotmail, Gmail etc..) which is registered with your eBay ID and search for the item number or the customer eBay ID you got email from. You can find the original message from him and reply from there.

4. The final option is if you know the customer's eBay ID, you can go to his feedback page, click on "Contact member" and send him a message with item ID he is interested.

5. If you lost message or email id, then go to advanced search and choose "find a member" guess the customer ID's first 1-4 letters and search, if you are lucky you can find him.

I recommend all the sellers to use Gmail. It is free and now no invitation required from others to open account. It allow to have almost 2.8 GB emails. You don't need to delete any email from day one. Still i have email from my first customer, I have 8000 emails related to this eBay ID. Quite large number of search options available to find details, and saves my valuable time. 100% spam filter is quite amazing.

Kind regards,
CoolBrasCo.

[productivesellerbuyer]

Thanks Coolbrasco for taking your time to reply. I shall try your suggestions - which ever works out.

Rgds

[snrama]

Hi CoolBrasCo,

Your suggestion is good and I also recommend Gmail as its very easy to use.

I use Microsoft Outlook and all mails will be stored in my hard disk.

Also one more thing! As anybody tried the Gmail Mobile Application.. Its cool as I do check mails from my phone when ever I am outside / out of city. ---------------
With Regards,
Navaneeth (snrama) 😉

[runalaila_in1]

hi cv ....
If your buyer sis savvy enough and was seriously interested earlier ,
its very likely that he may have put it into watched item list
if thats the case life is easier for you ... you do not need to inform anything.
The buyer will be notified automatically that the item has been relisted :)

[runalaila_in1]

hi cv
Whats the status ??
Were you able to sell throught to the previously interested buyer ?

[productivesellerbuyer]

Hi RunaLila,

Thanks for remembering me still. I could not communicate thro' ebay with that Potential buyer since ebay blocked the communication treating it to be "an attempt to sell outside ebay"!I didn't have his direct email.

Luckily he saw my repeat listing and got in touch with me and I sold the item to him!

Your picture in very nice! Bye.... CV

[runalaila_in1]

Congrats CV
Its nothing About luck
its this Great Feature Of Ebay
Your Buyer Must Have Placed The Item IN Watched List
So As Soon As You Relisted
The Buyer Was Notified Abut The Relisting 🙂
Happy Selling

[productivesellerbuyer]

Dear RunaLaila,

SO quick!
I want to know how you paste the picture in your message. The previous explanations I got was not understndable to my dull brain.

CV

[runalaila_in1]

HI CV ...
Upload the pic on any server or ebay images
then put the link into your signature
by going into settings once you are logged on to the community board
remember to keep it small in size as ebay has some rules about the signature file
hope this helps