How to Block Buyers who Claimed Refund or Left Neg earlier to any Seller

[lotmany]

We would like to know how to block a Buyer who had claimed refund or left negative feedback or raised a dispute with any of the past transactions (irrespective of the fact from which Seller it was bought).

Regards

[spl_ind]

No way to know since there is no system in place to do that.

[lotmany]

We remember we read such thing exists.

[technocrats.solutions]

Dear All

Pl suggest me how to deal ith such buyers. A buyer purchased a MP3 player from me a month ago and stated that the parcel as empty hen received. I took this issue as an incident only. The same buyer purchased another mp3 player ith more price value along with 2 memory card this time. Again the buyer has told me that the parcel was received empty and initiated a refund.

Pl tell me what to do in this case. I dont want negetive feedback but I dont want to face this again. There must be some procedure to avoid this.

I called customer care after reading such things with other sellers also but they told me that there is a department who can check for this. I asked him to tell me the procedure and we have to provide proof of delivery in this regard. I asked him that this is a basis thing and request to tell me the procedure about how this department works and how will it justify its result. But they didnot replied.

I dont think that ebay has any answer for that and all our parcels which are sent without insurance are always under fear of being stolen.

Experienced sellers pl share your valuable experience to avoid or resolve this issue.

[bhardwajboys]

as a buyer this is my first reply

just think wats the mistake if he really gets an empty box!!

courier company must insure wats inside the box and its received with that item or not

[spl_ind]

@technocrats.solutions If you get an empty box issue with your buyer, refund him his money and block him to avoid any future loss, since there is no way to verify who is at fault.

[lotmany]

Use the Good Courier Service. This normally makes you on safer side. DTDC has one option Open Shipment service. See for it. Its all how you talk to your courier agent near to you. He can definitely have control on thefts/missings.

We can trace out the things easily with the help of your direct courier agent and with the help of destination courier office (not agent). Work with them.

These things can't be revealed here as this may provoke Buyers or Sellers to cheat further. Every cheater leaves evidence and every evidence has a loophole.

Yet few things to jot down, wherein you can think yourself wisely and get the solution.

Case 1: Buyer is genuine and truly received empty parcel and Seller is genuine and truly sent parcel with item.
Solution: S: Talk to courier agent at your area. At the same time give support to B by telling him you are tracing facts. B: give sometime for S to trace things. If this is happening manytimes, leave the courier immediately and file a case.

Case 2: Buyer is cheat and claims empty though received parcel with item.
Solution: S: Give B a chance to rethink that he is doing wrong. Also, talk to courier agent at Seller area and destination area. Boldly say to B that he is caught and you are taking needed action on his id.

Case 3: Buyer is genuine and truly received empty parcel and Seller is cheat and sent empty parcel.
Solution: B: Give a chance to S to agree his mistake and have refund. And raise a complaint, refund etc;

Case 4: B is a competitive S of your items.
Solution: Raise a complaint to eBay and they will easily trace him using many many things like hidden data, ip, cookies, pattern of access etc; You may not see immediate action, but sure that it will be actioned.

Ref: S == Seller; B == Buyer.

Note: Remember that B would be true. Don't see his past purchases/feedbacks he got. S will have only option to give positive and B may be so cruel. Buys few items just to act as he is genuine.

TIP: Always stick the eBay invoice copy, this definitely reduces theft or use genuine courier.

Interesting: We have seen few B's with around 100+ feedbacks and who try to play with S to get free gifts and free products twice luring S for +ve feedbacks.

Remember: This is online business and we need to fix our mind that these are normal situations and we should stand with such things. Go on, go on learning day by day.

Regards

[lotmany]

@eBay, is there any option like the one we are mentioning to block Buyers who had earlier raised refund or claimed SNAD kind?

@technocrats.solutions, below earlier reply is to you. Forgot to mark that the reply is for you.

Regards