Good luck to all sellers who may encounter this issue!

[shivedi1]

Recently, return fraud has been happening left and right all over ebay as well as other places that use Paisapay for payments. The problem is this. The buyer buys a perfect item, gets item and files a dispute as "item is not described." Paisapay always decides in favor of the buyer and gives them a full refund upon return shipment of said item to seller. In most cases the returned item is either broken, has parts taken from it, or is an entirely different item.
For example, a recent seller with over 1000 perfect feedback shipped a brand new laptop to a buyer. The buyer opened a dispute claiming they recieved an old and broken laptop. Paisapay decided in favor of the buyer and the seller now has a useless broken laptop and no money. Buyer has his full refund and a brand new laptop. The said buyer had 1 feedback rating as opposed to the sellers perfect 1000+ feedback.
This scam is posted all over google and youtube by sellers complaining about this huge problem with Paisapay seller protection.

[shivedi1]

SCAMS COMMITTED BY EBAY BUYERS

These scams are targeted against unsuspecting eBay sellers. Many of the scams take advantage of sellers not knowing all the rules for safe trading on eBay. It is very important for a seller to completely understand PayPal's seller protection program. Familiarize yourself with the scams listed below. You don't want to be the next victim of an eBay scammer.

Examining the buyer's feedback may not reveal any clues about the intent of the buyer. Building strong feedback isn't as important for buyers as it is for sellers. Many legitimate buyers have a feedback score of less than 5. Take a look at the buying pattern of the buyer. If they have bought similar or related items in the past, then the buyer is most likely legitimate.

On the other hand, if they have only bought a few really cheap items in the past and all of a sudden they are buying a very expensive item, be very careful. You can't distinguish between a scammer and a legitimate buyer when the feedback is low. Follow all the procedures to the letter. If the buyer behaves suspiciously and won't confirm the shipping address, refund the payment, file a non-paying bidder alert and relist the item.

[shivedi1]

Item Not Received Scam

Scammers often prey on newbie sellers that don't understand the rules of using Paisapay. Many new sellers don't know about delivery confirmation. The scammer will use Paisapay to pay for the item and wait for it to be delivered. Once the package arrives, the scammer will check if delivery confirmation was used. If it was, then you are safe and the scammer and will try to find another victim.

However, if delivery confirmation is not used, the scammer will open a dispute with Paisapay and claim the item was not received. Unable to show proof of delivery, Paisapay takes the funds out of the seller's account and returns it to the scammer. There is nothing the seller can do other than learn a hard lesson.

To prevent this type of scam from occurring, clearly state delivery confirmation will be used in the item listing. This will prevent scammers from bidding on your items in the first place. Shipments using UPS, FedEx, and DHL automatically come with delivery confirmation. You must add delivery confirmation for packages shipped by USPS. Keep the delivery confirmation number for at least 45 days after the payment was received. This is the time limit for buyers to initiate claims against sellers.

[shivedi1]

Blame The Shipper For Damaged Item Scam

A scammer will have a broken or damaged item that he wants replaced for free. The scammer will search for an eBay seller selling exactly the same item and offering shipping insurance. After the item is received, the scammer will switch the unbroken item for the bad one and claim it has been damaged.

If the shipper grants the insurance claim, the scammer will get his item replaced for free. If the insurance claim is denied (because there is no damage to the box and the scammer forgot to smash it), the scammer will have the credit card company reverse the charges. If the purchase was eligible for seller's protection, then you will be protected and Paisapay will eat the loss. Otherwise, Paisapay will take the money from your account. This is a tricky area as Paisapay will not cover claims of shipping damage.

You can protect yourself from this scam by taking pictures of serial numbers or other unique identifying features. Be sure to include them in your listing. Scammers will avoid listings that can prove the item has been switched.

[spl_ind]

Thanks for the info.

[vinaud]

There are scamsters in both the buying and selling communities. Looking at the other side of the coin, what does a buyer do if the item delivered is not as claimed in the advertisement? The returning charges have to be paid by the buyer. Why? If the seller is at fault, how can be buyer be made to pay the penalty? And what about the sellers advertising 'ORIGINAL', 'OEM' items on the website, and then shipping useless, 're-cycled' items that do not last even a few days?

[vinaud]

There are scamsters in both the buying and selling communities. Looking at the other side of the coin, what does a buyer do if the item delivered is not as claimed in the advertisement? The returning charges have to be paid by the buyer. Why? If the seller is at fault, how can the buyer be made to pay the penalty? And what about the sellers advertising 'ORIGINAL', 'OEM' items on the website, and then shipping useless, 're-cycled' items that do not last even a few days?