Feedback is Low just because of Buyers are unresponsive

[pleasure2buy]

I am a regular seller on e-bay selling Novelty watches, During last six months I have sold more than 1,200 items but still my feedback score is only 185, it's strange that 80% of the buyer does not leave the feedback at all.

Also I have been awarded 10 negative feedback. no buyer did contacted me before doing so, and as soon as I tried to contact them the voice heard "THIS PHONE IS NOT REACHABLE AT THE MOMENT, PLEASE TRY AGAIN LATER" or similar sentences.

well this was not the end my feedback counted on ebay on the basis of -ve and soon my account was restricted, stating "bad buyer experience", now this was a new term for me.

I sent massages many times but got no reply, not from the buyer not even from the ebay customer-care. My payment is still on hold even after 90 days,

Now you people decide who is bad?
1) Bad buyer experience (seller)
2) Unresponsive Buyer
3) Loopholes in e-bay policies

[seemak@ebay.com]

Dear pleasure2buy,

We are sorry about this bad experience you have had on eBay. We will check the status of your payment and revert back to you soon.

About the buyers not leaving feedback, please understand that we have provided the feedback feature on our site so that buyers can leave an honest opinion about their experience wile transacting with you.

While we encourage our buyers to leave feedback, we cannot force them to leave a feedback. It is also not necessary for buyers to contact you before leaving a feedback.

It is entirely up to the buyer to leave a feedback. We strongly recommend our sellers to leave feedback for the buyers once they receive payments, this works well to create awareness amongst new buyers who may not be aware of the feedback system.

You can get in touch with the buyer through phone/email and explain the importance of feedback to them, they will certainly leave a feedback for you. In case you are unable to reach the buyer through phone, you can always email them or leave an SMS.

Trust this clarifies your concerns.

Regards,
Seema