Feedback Disputes Mediation and Withdrawal - New feature on eBay India

[sapana@ebay.com]

Hi,

We are glad to announce a new feature that will help members resolve their feedback related disputes. ODR India, the third party dispute resolution service, will now be able to assist our users in the resolving Feedback Disputes. Users will be able to file their feedback case with ODR India, and eBay India is going to accept the Feedback Dispute resolution of ODR INDIA.

All Feedback Disputes should be resolved through Mediation

If you have any Feedback dispute on eBay, which you are unable to solve to your satisfaction after you lodge a complaint using eBay Dispute Resolution Console, you may take assistance of ODR INDIA. It is easy, convenient and also has a special promotional offer exclusive for eBay users till 15th December 2006. Do check out the Conditions to be met for Feedback Withdrawal.

Please lodge your dispute on ODR India from Security and Resolution Centre

We hope you will find the above services useful. Please post any question related to this service by clicking on the Post a Reply button.


Regards,

Sapana

[spexwala]

Sir,
What does the buyer do if the seller simply keeps mum,does not reply to the message on the ODR.Is ebay &/or ODr taking any action on the seller?
I made a purchase on ebay first time(perhaps last) in my life.Made the payment & it's been like 45 days.Nothing has been done.Writing to the customer support yields nothing & you get a pre printed & formatted mail,with nothing relevent.
Regards
Vimal

[sapana@ebay.com]

Hi spexwala,

If the seller does not respond, the response will be considered as no response, reviewer will be assigned to the case, and the Negative feedback will be withdrawn.

I hope that asnwers your questions. Please write back if you have further querry.

Regards,
Sapana

[emailswarup]

Hi Sapana,

It was good to see that till 15th Dec. 06 this service of ODRIndia is free. So anybody having feedback dispute should rush to avail this offer. However, after 15th Dec. the charge of Rs. 500 😮 just to resolve a Feedback dispute seems to be too high in Indian context, at least in my opinion. Anyway , nobody is compelling others to take this service.

I have a complain about this ODRIndia payment process. The company is ODRIndia , they are resolving the disputes of members of eBay India, so they are business associates of eBay India too, but for online payment they have mentioned only about PayPal (at least in the links provided by you). Why are they not accepting PaisaPay payment ? If they are accepting that then why are they promoting only PayPal for online payment ? Are they scared about the sporadic delay in PaisaPay payment verifications ? If your associates don't accept payments thru PaisaPay and instead promote just the PayPal then I think that's a horrendous situation. Hope someone from your end will be able to persuade them to accept PaisaPay payment , at the earliest.

I have a suggestion. You can open a board to resolve Feedback Disputes. Let the members put their Feedback disputes there. On intimation of that, let us see the posts from the other party. Then let the community members decide which member is correct or persuade them to go for a mutual withdrawal. I am sure that will resolve many Feedback disputes. If mutual withdrawal is not desirable then on receipt of the views of the community members, some eBay official can judge the case and take appropriate decision, specially where if some member has truly taken the retaliatory approach. By this method we can have a free Feedback Dispute. If you want you can even charge ~10% of the ODRIndia charges for non-mutual Feedback withdrawal to suffice for your involvement. Hope some efficient mechanism will be adopted to stop the retaliatory approach to Feedback, prevalent among a sizeable number of members. .
Best Regards 😄
Swarup
Kolkata

[shamimhassan]

500 rupees to sovle a feed back problem......hmmm. It sounds more like that to me, stay away dont bother us with your feedback problems, we dont care, because eBay.in is for rich people only.

Dr. Shamim A. Hassan
Khobar Saudi Arabia

[snrama]

hmm, X-( Rs 500/- is quite a large amount. Rs 200 is reasonable, else ODR India will not get much users. ---------------
With Regards,
Navaneeth (snrama) 😉

[amitava123gems]

Hi,I am ready to pay 500 for reinstatement of an arab buyer of mine.He was paying three three hundred,five five hundred instead of my sixty bucks shipping.But can I apply for his reinstatement???He is too proud to apply himself.
Thanx,
Truly,
Amitava

[jitendra_sin]

Hi,
I am trying to sell my laptop on eaby for last 2 months, every time someone is winning the bid and not paying for it. I am opening dispute for it and getting FCV, and buyer an unpaid item strike. Is there any action taken for nonpaying buyer, like account cancellation or some penality because most of the buyers do the bidding just for fun. I think some serious action must be taken for nonpaying buyer or fake sellers.
Regards,
Jitendra

[skyshopindia]

I think, unwelcome feedback left only to extrot feedack score, will be handled by T&S and will be withdrawn instantly.
Others, which a member thinking should be removed but not getting removed as per Feedback Removal policy may be Mediated by ODR.
If the case is like that, Rs. 500/- is not too much for a seller. But obviously it is in higher side for a buyer.

I personally applied one case to ODR, lets see how it is useful. I will post my experience here, after getting result.

Yet if the system is useful specially for -ve feedback withdrawl, I wont bother to pay Rs. 500/- for a seldom Feedback Extortion Case. -Ve feedback is not a general case, it may max 2/3 cases per year.

Most important thing is how the system will work and how much it is accepted to eBay and How Long?

Regards
Achintya Ghosh

[amitava123gems]

Hi Navaneeth,
200 to 250 is the catchy amount.Then buyers also will opt for that more frequently.
Thanx,
Truly,
Amitava