Feedback Disputes Mediation and Withdrawal - New feature on eBay India

[sapana@ebay.com]

Hi,

We are glad to announce a new feature that will help members resolve their feedback related disputes. ODR India, the third party dispute resolution service, will now be able to assist our users in the resolving Feedback Disputes. Users will be able to file their feedback case with ODR India, and eBay India is going to accept the Feedback Dispute resolution of ODR INDIA.

All Feedback Disputes should be resolved through Mediation

If you have any Feedback dispute on eBay, which you are unable to solve to your satisfaction after you lodge a complaint using eBay Dispute Resolution Console, you may take assistance of ODR INDIA. It is easy, convenient and also has a special promotional offer exclusive for eBay users till 15th December 2006. Do check out the Conditions to be met for Feedback Withdrawal.

Please lodge your dispute on ODR India from Security and Resolution Centre

We hope you will find the above services useful. Please post any question related to this service by clicking on the Post a Reply button.


Regards,

Sapana

[sapana@ebay.com]

Hi emailswarup,

I think it is a great idea to have a Community panel to resolve feedback related issues. If you remember, Gautam in his open house had asked Community's suggestions on the same. It is an idea which is being exlored and if anything on these lines are finalized, I will keep you all posted.

On your point on ODR India payment Process:

I dont think ODR India will be able to accept PaisaPay, because PaisaPay currently supports only eBay India. I dont think PaisaPay currently has any plans to support other sites. However, I will forward your suggestion to PaisaPay team.

Warm Regards,
Sapana

[sapana@ebay.com]

This topic was branched to [url thread.jspa?threadID=600001478]Re: Piracy of CD ROMs[/url]

[pc_gaming_store]

Hello,

We are here to share our feedback obout ODR India with our experience:

We filed a case on 23/11/2006 (Case ID: 1895) for an Unfair Neutral Feedback received by us.

On 5th December as there was still no response from buyer we got an email from ODR India stating that a reminder has been sent to the buyer.

After that we had no contact or update from ODR India. So on 17th December we sent them an email requesting an update. They do not reply and all of a sudden the case is closed. As there has been no reply from buyer the Neutral Feedback we thought would be withdrawn.

But it is not. So we send a reminder mail asking for an update of the situation. Again no reply.

In short: We don't think anybody is sitting at ODR India for mediation or customer service.

No communcation, No action. All show, no substance.

For the records all emails to ODR India were sent to odr_admin@odrindia.com

-Regards,
pc_gaming_store

[snrama]

Dear pc_gaming_store,

I have used ODR India and have successfully withdrawn the negative feedback.

If you have received a mail like "Case **** outcome", then you need to forward to eBay(inrswebhelp@ebay.com) to process the case.

If you haven't received any such mail, then send a mail to ODR India stating that you haven't received the outcome with the case number with requesting to withdraw the feedback.

Hope my post helps you. ---------------
With Regards,
Navaneeth (snrama) 😉

[pc_gaming_store]

Hi snrama.

Thanks for your help. I emailed them and got the following response (I have just pasted the ending of the email in brief):

Buyer Response: No response to emails

ODR INDIA suggestion to seller: Please provide proof of refund made to buyer along with this outcome to eBay TnS

Outcome: Case closed

Note: To complete the processing of this request, please forward the case closure request to the eBay Trust and Safety at ---@ebay.com


Hence doing the following I forwarded the email to Trust & Safety on 27/01/2007. I got a reply stating good to hear that your case is closed.

But the feedback was not withdrawn. I hence emailed them again on 28th asking why the feedback has not been withdrawn when the case tuling was in our favour. We are yet to receive a reply to that email.

Anu suggestions as to how to procees from here?

Thank you.

-Regards,
pc_gaming_store

[snrama]

Dear pc_gaming_store,

After forwarding the mail to eBay, They will check and verify with ODR. If the feedback is not justified, they will remove it in 10 days. ---------------
With Regards,
Navaneeth (snrama) 😉

[pc_gaming_store]

Hi,

We would like to say that ODR India has been very quick, efficient and responsive to our needs.

The delay is now from eBay's side. We have forwarded the mail to eBay but they want it in a particular format. So we have requested ODR India to do the same and their reply with the changes has come in only 1 business day.

The mail has been forwarded to eBay and we are hoping for the best.

Once again thank you snrama and kudos to ODR India for the professionalism shown.

-Regards,
pc_gaming_store

[skyshopindia]

Hello

I have one unfair -ve feedback removed by TnS with the help of ODR India as mediator.
Easy Process is:
1. Must take the help of your account manager(if have any)
2. Send the ODR India Case outcome mail to inrswebhelp@ebay.com (must include mail header - as a proof of mail authenticity).
3. Keep in touch with your a/c manager and also with TnS.
4. Forward all the response received from TnS to your a/c manager.
5. Wait for approx 2 weeks. Unfair Feedback will be removed.

Its not one shot process, will need proper verification at TnS end before removal.

Main lacuna from ODR End is that, they did not mention in case outcome - whether it is in favour of 1st Party or 2nd Party - they just wrote Case Outcome - Closed.
That is the reason in delaying the whole process.

Regards
Achintya Ghosh
skyshopindia

[harsh-shoppe]

can any body help me what to do.
this buyer left me a negative feedback which is very unjustified for me.
firstly buyer didnt paid for the item.
i opened the dispute and when i close the dispute he gave negative feedback...

he said he want the item and he will pay.
i said ok u pay.
but he didint paid . so i close the dispute on 8th day.after that he gave me negative feedback.

my ebay id:harsh-shoppe
item no:
buyer id: siddhisai

[amitava123gems]

Now this is done at community court.Sign in at community court please.