Ebay time deadlines clarification

[amitmail11]

Bought Item on 4th Dec
Ad says : Powership in 3 days(7th Dec)
Email says : shipping deadline 5 days or refund(10 Dec)
Now I want refund(12 Dec) but it says wait till 14th to raise claim

Request Ebay to clarify what is meant by shipping deadline and why we need to wait 10 days to raise claim.

And pls dont delete this as it is for benefit of all and not violation of policy.

[amitmail11]

Atleast the Ebay team please clarify. Should I go to bank and raise dispute or wait endlessly for the product while the money generates nice interest for you meanwhile!!