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Ebay gifts not received even after 6 months. No Response from Customer care

gvdinesh
Not applicable
I bought a samsung phone and ebay promised me a gift(panasonic headphones). I spoke to customer care couple of times about the gift and everytime they say it will get delivered. The customer care transcripts are
SR# 1-4017698688
SR# 1-3515359752

The ebay transaction info are
Paisapay id: 31070785223
date: 26-Mar-12
item no: 251020507257

Is ebay cheating the customers giving false promises. Somebody from ebay please respond.

Dinesh
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