I have seen whenever any of my buyer calls ebay customer care toll free number about any problem they directly say to open a ebay guarantee claim, why is this happening ? When all issue can be resolved without opening any claim also, claim should be opened when seller is not willing to resolve the issue.
I don't know i am right or wrong, but i really think the customer care executive should tell buyers to communicate with seller and resolve the problem instead of telling to open a claim.
Please share your views friends, and pink's also please reply if you get time.
