EBAY PLEASE HELP... Being penalised for no fault

[vastraabharan]

Dear Indraneel

This is to bring to your notice that my account has been placed with selling restrictions. I wrote couple of times to tns team and finally they replied after 4 days and said that they feel me and another seller who is no longer registered with ebay is one and the same.

Sir, I do not understand this. I have nothing to do with any such person and do not know who he/she is. I am pretty new in ebay and registered as seller and also completed my KYC for paisapay.

If you need any other details, I am willing to submit. Please help me to restore my account.

Waiting for your answer.

Regards
Renuka

[vastraabharan]

Request all ebayers to help me with this situation. And please share if any of you also faced similar problem during any time with ebay and how you people overcame it.

Thanks in advance
Renuka

[indraneel@ebay.com]

Dear vastraabharan,

Welcome and thank you for posting on our community boards.

I'll surely try to help you in this regard. I'd advise you to contact the 'Trust and Safety' team at inrswebhelp@ebay.com and put forth your concern wherein you claim that the account to which you are linked for suspension does not in any means belongs to you.

Keep Posting!!


Regards,
Indraneel

[vastraabharan]

Dear Indraneel

Thank you for your message. Yes I wrote again to your team and they asked for some documents - which has been sent. Request to please have my account re-instated.

Regards

[vastraabharan]

I am yet to receive any response on the documents submitted. Why penalise me for no fault. PLEASE HELP.

[vastraabharan]

Dear Indraneel

I am very sorry to state the way your tns team handles the issues. First they asked me furnish details to a email id and I did that. Then they replied they cannot open to send it to another email id. I have sent it to the new email id and also I sent the URL where I have stored the pictures too along with the attachments.

Now they want me to send it again. This will be the fourth time. I feel that you ebay people do not want to resolve it and just you are harrassing an old widow who wants to try selling online. I am really dissappointed.
Please help.

Thanks
Renuka

[snrama]

Dear vastraabharan,

Please don't worry. Ebay will never let you down if you are genuine. Hoping that T & S team will remove the selling restrictions.

Keep the thread updated. ---------------
With Regards,
Navaneeth (snrama) 😉

[vastraabharan]

Dear Indraneel and the eBay Team

Thank you very much for reviewing my account and having the restrictions taken off. I am glad that eBay recognises the genuine sellers.

Renuka

[snrama]

Dear Renuka,

Its nice to see that eBay team has removed the restrictions. Hope you will see good sales on eBay. ---------------
With Regards,
Navaneeth (snrama) 😉

[rajelectroniks]

@vastraabharan...Renuka
Can you tell why all your listing are private.

I mean what is so secretive in someone buying a sari of Rs.2500/- that you have made all listings private.

This private listing issue has always bugged me. I mean no offense to you, this is my personal view.
*************************** Regards.
Raj Electronics.