I sell almost only in India, and have laid lot of emphasis on Indian Buyers understanding of DSR's and feedback system in India..
Just to demonstrate why this neutral removal appeal in CC is necessary I would like to put forward some of neutrals which I have received..
1- I needed Abercrombie shirt but infact seller shipped MUFTI Brand shirt.
[ I had shipped buyer a replacement shirt as because of an error in eBay servers qty of items is changing on its own, Buyer was satisfied and was happy with the shirt he got.. Still??? ]
2- Took money stoped contact,shiped 12days later, Charge Rs1000 but ship for Rs500
[ Is this thing even possible on eBay to do.. Buyer makes me laugh. Just left neutral instead of negative so that I cannot even remove this by community court ]
3-Listing displayed 30 waist but received 32. Hardly matters.. Still happy.
[ Biggest comedy, I send buyer correct size which fits him instead of the wrong size he bought... And I get neutral..]
4-I was not all the more satified with the quality so i left a neutral feedback
[ Buyer bought Black piece and wanted white to be sent, we sent what was available and we get neutral.. ]
5-Shirt worth Rs.100 sold for 300,very cheap quality shirt, found in local streets
[ This feedback came to us from a fellow seller in same category, So no prize for guessing why we got the negative.]
6-Top is Very Loose (bigger an'M'size) .But Seller Is Very Cooperative. Recomended . Thanx
Buyer felt I was co-operative because I offered him full exchange inspite of him selecting wrong size, But was I deserving a neutral?
I have taken examples from my own feedback profile just to show how difficult it is for a seller to servive in this biased environment. These are the only neutrals I have got till date and in all above items my buyers had an option of returning the item..
So its must for eBay to educate buyers specially the new ones the importance of feedback and DSR System. This example will prove the need of DSR education-
" Quality Product and delivered in time. Deserves 4-star rating."
And This is one of my positive feedback...
Also we are noticing that how some buyers who understand eBay mechanism a little extra utilize neutrals to lower a sellers DSR as they know that an unfair neutral cannot be removed by community court unlike an unfair negative.
I sincerely hope that eBay will consider our appeal.
Supporting the cause
Linus Studios
Just to demonstrate why this neutral removal appeal in CC is necessary I would like to put forward some of neutrals which I have received..
1- I needed Abercrombie shirt but infact seller shipped MUFTI Brand shirt.
[ I had shipped buyer a replacement shirt as because of an error in eBay servers qty of items is changing on its own, Buyer was satisfied and was happy with the shirt he got.. Still??? ]
2- Took money stoped contact,shiped 12days later, Charge Rs1000 but ship for Rs500
[ Is this thing even possible on eBay to do.. Buyer makes me laugh. Just left neutral instead of negative so that I cannot even remove this by community court ]
3-Listing displayed 30 waist but received 32. Hardly matters.. Still happy.
[ Biggest comedy, I send buyer correct size which fits him instead of the wrong size he bought... And I get neutral..]
4-I was not all the more satified with the quality so i left a neutral feedback
[ Buyer bought Black piece and wanted white to be sent, we sent what was available and we get neutral.. ]
5-Shirt worth Rs.100 sold for 300,very cheap quality shirt, found in local streets
[ This feedback came to us from a fellow seller in same category, So no prize for guessing why we got the negative.]
6-Top is Very Loose (bigger an'M'size) .But Seller Is Very Cooperative. Recomended . Thanx
Buyer felt I was co-operative because I offered him full exchange inspite of him selecting wrong size, But was I deserving a neutral?
I have taken examples from my own feedback profile just to show how difficult it is for a seller to servive in this biased environment. These are the only neutrals I have got till date and in all above items my buyers had an option of returning the item..
So its must for eBay to educate buyers specially the new ones the importance of feedback and DSR System. This example will prove the need of DSR education-
" Quality Product and delivered in time. Deserves 4-star rating."
And This is one of my positive feedback...
Also we are noticing that how some buyers who understand eBay mechanism a little extra utilize neutrals to lower a sellers DSR as they know that an unfair neutral cannot be removed by community court unlike an unfair negative.
I sincerely hope that eBay will consider our appeal.
Supporting the cause
Linus Studios
@bhushan.mehta
Sir, I would love to get these feedback revised but eBay has some thorns spilled over everywhere, We can only get 4 feedback revised per year. So I cant spare those limited few for neutrals but need them for some necessary negatives where buyer accidentally or by mistake leaves negative.
Yes you read it correct, buyers leave negatives by mistake, it has happened with me twice...
If these neutrals can affect DSR I feel they should be open to scrutiny of community court.
Also I feel DSR system should not be used in India unless buyers start understanding the System. though it can be kept there as pilot but using it for suspending sellers is harsh. Just an example see DSR's of any seller who is only selling outside India - it would be always over 4.8 in all fields ,
Compare it with the DSR of an Indian Seller selling only in India, Its awesome if its over 4.5
eBay Revising feedback is something which I have unheard of till now..
Sir, I would love to get these feedback revised but eBay has some thorns spilled over everywhere, We can only get 4 feedback revised per year. So I cant spare those limited few for neutrals but need them for some necessary negatives where buyer accidentally or by mistake leaves negative.
Yes you read it correct, buyers leave negatives by mistake, it has happened with me twice...
If these neutrals can affect DSR I feel they should be open to scrutiny of community court.
Also I feel DSR system should not be used in India unless buyers start understanding the System. though it can be kept there as pilot but using it for suspending sellers is harsh. Just an example see DSR's of any seller who is only selling outside India - it would be always over 4.8 in all fields ,
Compare it with the DSR of an Indian Seller selling only in India, Its awesome if its over 4.5
eBay Revising feedback is something which I have unheard of till now..
I have given below the DSR page, just see the questions which the buyers have to answer for giving DSR rating and see if it has any relevance of the meaning of the term "DSR". The questions are totally baseless, meaning and outright useless.
The first question is "How accurate was the item description" and the subsequent answers to this question are:
1. Item not received
2. Quality did not match item description
3. Item was damaged
4. Item was counterfeit, replica or an unauthorised copy
5. Wrong item
6. Other
Now just tell me how are these answers relevant to the "Item description" question. I mean how can you have item not received or Item damaged or wrong item as an answer to the question "How accurate was the item description"
The last question in this form is "How reasonable were the shipping and handling charges" and the choices provided are completely irrelevant especially the 3rd choice-ship the item with less expensive service than you paid for. No one on ebay.in gives a choice of courier service used to buyers so why this answer. This is a lift-off from ebay.us where the sellers list the carriers and their rates differently but how is this relevant in India and if someone wants to screwup your DSR who has received a parcel by speedpost thinks that my seller did not ship by a reputable courier and hence saved money and gives a rating of 1-2 then what happens ??.
The fourth last answer choice is also wrong, when a buyers buys multiple items under one paisapay id then though he has been charged shipping separately for each item the sellers is surely going to ship it as one consignment and the buyers is 100% going to get upset by this fact but how do you blame the sellers for this and this is one more reason for getting low DSRs
It is high time that ebay makes the questionnaire more India specific and stop asking the buyers stupid questions.
******************
Regards.
Raj Electroniks.
The first question is "How accurate was the item description" and the subsequent answers to this question are:
1. Item not received
2. Quality did not match item description
3. Item was damaged
4. Item was counterfeit, replica or an unauthorised copy
5. Wrong item
6. Other
Now just tell me how are these answers relevant to the "Item description" question. I mean how can you have item not received or Item damaged or wrong item as an answer to the question "How accurate was the item description"
The last question in this form is "How reasonable were the shipping and handling charges" and the choices provided are completely irrelevant especially the 3rd choice-ship the item with less expensive service than you paid for. No one on ebay.in gives a choice of courier service used to buyers so why this answer. This is a lift-off from ebay.us where the sellers list the carriers and their rates differently but how is this relevant in India and if someone wants to screwup your DSR who has received a parcel by speedpost thinks that my seller did not ship by a reputable courier and hence saved money and gives a rating of 1-2 then what happens ??.
The fourth last answer choice is also wrong, when a buyers buys multiple items under one paisapay id then though he has been charged shipping separately for each item the sellers is surely going to ship it as one consignment and the buyers is 100% going to get upset by this fact but how do you blame the sellers for this and this is one more reason for getting low DSRs
It is high time that ebay makes the questionnaire more India specific and stop asking the buyers stupid questions.
******************
Regards.
Raj Electroniks.
@raj Thanks, And I thought how come my dsr's coming down in Shipping cost criteria. Pleas tell us eBay people are we supposed to send 5 different items in 5 different couriers to a same person, Also i am always happy to offer shipping discount if a buyer is ready to purchase more than 2 items . But eBay has no such provision, we can only offer automated combined shipping discount if buyer buys multiple qty of same item. for different items we have to manually edit listing..
Hope eBay does some changes.
Linus Studios
Hope eBay does some changes.
Linus Studios
