Also 1 more thing , if any customers call to eBay CS to inquire if they donot know how to use the item, or something, eBay CS asks them to initiate refund, and not talk to the seller to resolve their querries , as in a couple of cases, when i have asked the buyers, they say that eBay CS has advised them to not confirm item receipt and initiate refund, that way their case will be solved.
Please look into the training imparted and even then after proper training given if such executives are hell bent on spoling the buyer -seller relationships by misguiding the amateur buyers, by giving wrong eBay policy advise, Just identify and remove the Bad Figs.
As we are facing lot of refund initiated by buyers, despite they all receiving the goods, this way eBay is also not getting any revenues and if we forget to follow up then we loose the entire money and the goods, as my experience has been pretty bad with the buyers, who never return the goods, barring some few exceptions, who are real assets of eBay buyer community.