I paid for a product using paypal to ebayer - "utools". The member is based in Hong Kong and is not responding to any of my repeated e-mails. Now I notice that another 4 negative feedbacks have been left for this member.
I feel cheated and am pretty sure that I will not receive the product. Please advise, what should I do?
I am sorry for the inconvenience caused to you due to this. eBay India has a large and growing community of dedicated sellers who use this platform fairly and efficiently. Unfortunately, certain sellers do misuse the platform. Our Trust & Safety team does all that is possible to create a safe trading environment and keep such sellers off the eBay platform.
At this time, I might highlight that eBay has a Buyer Protection Program under which Ebay cover cases where persons have been defrauded . You can read more details of this in the Help Section (http://pages.ebay.in/help/confidence/problems-fraud.html). I request you to please follow the process and notify Ebay of such cases. This helps Ebay to track fradulent activity and take necessary action.