Announcing launch of all new PaisaPay!

[sapana@ebay.com]

Announcing launch of all new PaisaPay!

We are pleased to announce that starting the week of 3rd December 2007 we will be launching several enhancements to PaisaPay. These enhancements are aimed at making transacting on eBay even more safe, fun and providing our buyers with a delightful experience. New PaisaPay will provide a mechanism for the buyers and sellers to complete their PaisaPay transactions with ease and help our sellers increase their business on eBay.

The New PaisaPay flow:




Key Highlights:

 
1. Providing a delightful buyer experience: Buyers will now be able to use PaisaPay for fast, assured purchases or get their money back! In case the buyer does not receive the item purchased with the prescribed timelines, he will have the option to get a quick refund.

 
2. Uniform performance guidelines for Sellers: In new PaisaPay the sellers will have fixed timelines within which they need to ship and deliver the item. This will help in providing a standardised seller experience where sellers will have clear performance guidelines. In case a seller needs more time to ship or deliver the product, he can request the buyer for a time extension.

 
3. Easy tracking of shipments for both Buyers & Sellers: Sellers will be required to enter the shipping details in My PaisaPay within the prescribed timelines. This will give buyers and sellers a quick reference point to know the shipment status thereby resulting in smooth communication between buyers & sellers.

 
4. Easy Refund Mechanism:

  
a. In case the seller is not able to ship the item: Seller can easily issue a refund to the buyer by not entering the shipping details within the prescribed timelines. In such cases PaisaPay will automatically issue a refund to the buyer. The sellers no longer need to follow the offline process of contacting PaisaPay Customer Support for issuing refund.

  
b. In case the buyer does not receive the item: If the buyer has not received the item within the prescribed timelines he has the option to raise a refund claim. In case the seller has delivered the item he will have 5 days to dispute the buyer’s claim. In case of any dispute between the buyer and seller on item delivery, PaisaPay’s decision will be final.

 
5. Seller Remittance on Buyer Confirmation: PaisaPay shall remit the money to the seller as soon as the buyer confirms item receipt or does not raise a refund claim in the prescribed timelines. Certain Qualified sellers will be eligible for Express Remittance.

 
6. Express Remittance for Qualified sellers: Sellers who qualify for Express Remittance will have their individual Express Remittance limit. Please note that Express Remittance is a privilege for sellers with strong business and good behaviour history on eBay. The option to offer this privilege to sellers will be at the sole discretion of PaisaPay.

 
7. Online Remittance to replace Demand Drafts: PaisaPay will remit seller’s money online to his bank account instead of mailing demand drafts. This will save both the courier & encashment time for the sellers. It will also mean no more cases of lost demand drafts.

 
8. Twice a week remittance cycle: PaisaPay will now be sending money to sellers twice a week (bi-weekly basis) replacing the process of weekly remittance.

 
9. All new My PaisaPay: The new ‘My PaisaPay’ in “My eBay”, will give buyers & sellers an easier interface to communicate with each other and stay updated on transaction details.

 
10. PaisaPay Phone Support to be extended to all seven days of the week: PaisaPay phone support will be extended to all seven days of the week (from current five days a week) from the month of December 07.

 
11. PaisaPay becomes mandatory: All listings will automatically offer PaisaPay as a mode of payment. Sellers can also offer other mode of payments. Sellers with 20 or less listings will be able to offer PaisaPay as the only mode of payment. Read FAQ’s.

 
12. PaisaPay Invoice: To ease the process of reconciliation and accounting your PaisaPay transactions PaisaPay would be issuing a monthly Invoice to sellers.

 
13. eBay Buyer Protection remains the same: Buyers will continue to remain eligible for eBay Buyer Protection after time-out period. All other buyer protection features will remain the same. Read FAQ’s.

 
14. PaisaPay EMI Option: Sellers with 5 or more feedback will have the option to offer 3 and 6 month EMI in their listings, which can be availed by buyers paying via ICICI bank credit cards. Additional PaisaPay charges apply fro EMI transactions. Read FAQ’s


To avail the Enhanced PaisaPay facility from the week of December 3, 2007, all sellers will need to register again with PaisaPay and update their bank details here. We encourage you to update your details as soon as possible on this link. Read FAQ’s.

We understand that you might have questions to understand the changes better. Please feel free to read the FAQ’s, go through the details on this page and on the tutorial, contact our Customer Service team or post your questions on this thread.

We are very excited about these changes as we believe that this will help us in providing a high quality online shopping experience to our users and help in making eBay the favoured destination of online shoppers.

Regards,
The eBay Team

[cochinmall]

Sapanaji.

Time is running out.Do something about the inclusion of branches to the unlucky sellers soon.The paisapay team has mentioned that they would be adding by the end of this month and this month is coming to a close.

Regards
Rahul
cochinmall

[esystemnext]

hi, sapana
i have online account with Orienatl bank of commerce , Majitha road, Amritsar,i t is still not shown in list of branches, i do my all online transaction and ebay throught account of this branch only,
i request , please get it listed before 2nd december,
so that i can complete my paisapay registration
an early reply is requested
thank

rajesh
esystemnext

[indiatrend]

Hi,

I had requested my bank branch to be added a week ago.

I am aware that we can't list without registering on eBay so If the branch is not added before the 2nd will there be a time extension given.

If opening a new account is an option then no bank would deliver the cheque book before a week.

I was told that my branch would be added which is why I haven't opened a new account.

Either the branch be added or a time extension be given as this is completely my fault.

Thanks
Indiatrend

Thanks
Indiatrend

[jaipur_fashions]

Sapana, My branch hasnt been added yet :-(

[bestofkashmir]

********************************************
And then I realized it was all for good
The buyers would feel safer as they should
I myself want to buy after 3rd December
The seller will be alert all through remember

Hope all the changes will go down well
Sooner or later only time will tell
‘In All things be Men’ as they say
As the changes are here to stay
********************************************

[cameras_n_such]

So Finally, There is atleast one Convert !!!

Way to go, BestofKashmir

[knight.jewellery.auctions]

I AM SENDING ALL PARCELS WITH NECKLACE USING ONLY INSURED SPEED POST MAIL.

NO COURIER COMPANY PROVIDES INSURANCE FACILITY.

HOW DO I ENTER THE SHIPPING INFORMATION ?

CAN ANYONE PLEASE HELP OR DO I TAKE MY BUSINESS TO EBAY.COM INSTEAD.

I AM FED UP THERE IS NO RESPONSE FROM PAISAPAY TEAM REGARDING THIS ISSUE.

I HARDLY USE COURIER SERVICE FOR ALL GEMSTONES AND NECKLACES I ONLY USE SPEEED POST WITH FULL INSURANCE TO ENSURE SAFE DELIVERY WHAT WILL I DO ? HOW WILL THE BUSINESS SURVIVE WHEN WE WILL NOT HAVE TRACKING INFO NOR DO WE WILL HAVE A DELIVERY POD THAT POST OFFICE DOES NOT EVER PROVIDES CAN ANYONE PLEASE HELP


BEFORE THE LAUNCH I WISH TO RECIEVE A POSITIVE RESPONSE PLEASE - THAT HELP ME IN GETTING MORE BUSINESS HERE NOT TO HELP ME IN PACKING MY STORE FROM EBAY INDIA.

[indconcepts]

Hello,

ebay India is taking " SPEED POST " issue .... very lightly.

ebay may not have the DATA as to how many Sellers are totally dependant on it.

Also .... low value Items Sellers would be completely wiped out. That's because they won't be able to afford the Rates of the "high flying" Courier Companies with efficient Tracking system.

I have stopped my account with Professional Courier and called up DTDC.

DTDC says they are not interested in an account with monthly billing of less than Rs.20,000 ..... and forwarded me to their FRANCHISEE.

The FRANCHISEE charges exhorbitant Rates which are not at all suitable for low value Items.

I have stopped selling Low Value Items in this ID and may stop it in other ID's also. .


best regards

Umang Midha

[cameras_n_such]

Umang,

Post Services are good for international orders as once the parcels leaves this country, the basic minimum standard of efficiency goes up. Postal services of most other countries are accountable.

But in India Post works only on "Ram Bharose" or "Chai Pani" Modes. I have had many opportunies to visit Post Offices across Mumbai on many occasions and I have seen how they work. It a wonder that parcels get delivered at all. The post offices are dirty, disorganised and the workers totally unmotivated. There is no manegerial control / supervision over the workforce. There are no penalties for inefficiency.

Theft is rampant. Breakage and pilfrage are common. I know many ebay sellers who majorly user Postal Services. They acknowledge that 5% of parcels get stolen / misplaced. Since they can pad their products by that much, they are okay with it.

So if some seller still choose to use Indian Post Services, god save him.

Just last week I have had a parcel missing in Speed Post (not regullar India Post).

All sites are gearing up for Faster TAT (Turn Around Time).

Some sites are gearing up 3 days dispatch while other are saying 48 delivery in Metros.

If ebaY sellers are keen on not being competetive, they cannot be helped.

In fact I have a suggestion for those who want to use Post / Speed Post. They should offer VPP services. This will be a better alternative to the New PaisaPay. Buyer would not have to pre-pay at all. VPP is available for every city, town, village and habitat. This way the buyer experience is not compromised and the seller either get his money or his product back. The buyer can not have the product and his money also.

------

[soma33123]

Few days back I wrote to eBay that I can not register with new paisapay since none of my bank branches are
supported by PaisaPay.

1. HDFC Bank, Vashi (Navi mumbai) MICR No 400240002
2. ICICI Bank, Vashi(Navi Mumbai) MICR No 400229015

These are the leading banks and Vashi branches are
the oldest and biggest branches of these two banks in Navi Mumbai

Today (30.11.07) somebody called me up from eBay that my branches are added. However on checking I found none of my bank branches are added.

I don't know what to do now and why Navi Mumbai is ignored by eBay.

Also today I got the following mail from eBay.

"We are happy to inform you that your account currently qualifies for Express Remittance privilege"

What is the use of it if you don't allow me to register with PaisaPay?