Message from Deepak Jacob - Head Legal and Compliance : eBay India
Dear Users,
Since there have been several posts on this topic that seem to suggest that eBay.in did not take any steps to prevent or investigate this fraud, I felt that it would be imperative to bring some facts of the matter to light, while also reassuring our community of Users that eBay.in continues to have a strong commitment towards ensuring that, the Site remains a safe & secure platform for conducting ecommerce.
Kindly note that globally, the eBay Fraud Investigation Team (FIT) adopts a standard practice of early detection through its fraud prevention tools & investigative techniques. eBay provides remedies & recourse for victims of any illegal activity through proactive enforcement of TnS Site Policies with the support of Law Enforcement agencies. The situation in eBay.in is no different, as we too have implemented similar fraud detection & prevention tools & techniques. We have also adopted a similar practice of proactive & preventive enforcement against illegal activity onsite, with full support from the Indian Police agencies to ensure that the eBay.in community of Users remain safe and secure while transacting on the site.
Even in this case, we allocated all our TnS & FIT resources to conduct a rigorous & time consuming investigation which led to the early detection of a pattern of fraud regarding this User. Thereafter, we decided to track the User for a period of time, to enable us to gather enough evidence, to initiate action against him. We also gathered additional evidence & information from the various complaints filed by Buyers who had availed of our Buyer Protection Program.
Once we identified the source & location of the illegal activity, we then filed a complaint with the Chennai Cyber crime Cell, who in turn conducted further investigations, tracked down the User and apprehended him. We are happy with the outcome of this case, and assure you that we will continue to work with Law Enforcement on this case & other such cases to ensure that our community of Users are secure in the knowledge that the eBay.in Fraud Investigation Team will continue to protect & serve the interests of its community.
Kindly note that eBay has zero tolerance for illegal activity & we value any inputs & comments from our Voices members & community in this regard.
Thanks & best regards,
Deepak Jacob
Head Legal & Compliance
eBay India
Regards,
Vidmay