Hi Everyone,
Welcome all to Ebay India !! Hope each one of you is as proud as being a part of the Ebay Family that we are proud of.
Past 2 months given the opportunity to interact directly with many of you, I have received a lot of feedback on possible issues faced by you all, I thought I would draw out some possible points that can come to your use and future reference.
How & When To Contact Ebay
HELP SECTION
1)There are various ways you can communicate with us for any issues that you may have. However prior to getting in touch with us related to Ebay Processes, I would like to advise that you read the HELP Section. The HELP Section has been designed in the simplest manner to help you understand the Ebay Processes as easy as possible. Reading the HELP Section, am sure will solve most of your doubts as far as processes are concerned.
EBAY LIVE CHAT
2)We have also launched the Ebay Chat to help you get quick replies to any buying or selling related queries/inquiries.
THE "CONTACT US LINK"
3)When an Issue related to Disputes arises, please use the CONTACT US link on the left hand side of the Help Page and Email us with the most appropriate details so that we can help solve the problem as soon as possible.
I also gathered that some of you are facing problems with the UPI Process. To make it as short and simple as possible:
1)Await Payment from your Buyers for at least 7 days from the date of receiving order.
2)File UPI Post 7-10 days. Click on “ Report An Unpaid Item” under the Action tab of the order
3)Wait for 7-10 Days for Buyer to Respond. If no response, click on Dispute Console in My Ebay Page and then click on “Close Dispute” Select the reason for closing the Dispute. Once you are done, you will receive credit for it immediately.
To know more about Filing Disputes, click here http://pages.ebay.in/help/tp/using-dispute-console.html
Thanks
Tanya