When you sign the POD , mention near your sign, if the contents were received broken or intact, or if you were not able to check the contents before accepting, call the seller and ask him what to do ???
if the seller is not ready to accept the risk of the same, then donot accept, or if you ready to accept the risk of the same, accept it, at the end it depends on your and also your sellers Genuineness.
We see lot of unscrupulous buyers, who claim, the things are borken, when after well 5 to 6 days of use they break the same up and then claim broken in transit, but as we deal in low value items, we donot argue much, but very well understand the genuineness of the buyers complain.
Or due to wrong installation procedure of the item is broken then again buyers complain that broken in transit,Well we are not denying that some sellers are truant in that way, thus it all in the end depends on the authenticity of theboth parties, if items received are short or damaged, Mostly in my experience all sellers at least can vouch for 99 percent of them will help.
But we see lot of buyers misusing the norms, especially old buyers, who are well aware of the system and rules and procedures.
Howsoever coming back to the topic, on The DRS(delivery run sheet), you can always write your remarks along with the sign, so the seller can verify your claims to be genuine and help you out.
As basic criteria of any sellers to verify the genuineness of the buyer, for a genuine buyer seller will always help, but he has to make sure that the buyer is not taking him for a ride.
Hope you understand and please be advised to always write your remarks on DRS of any courier complains, no one will stop you from the same, and the same will remain as a proof of the courier truancy, so seller can accordingly take action with his side of the courier franchisee.