GROSS INJUSTICE BY THE JURY OF COMMUNITY REVIEW FORUM

[colorland.in]

I think I am going to provide enough ammunition for eBay to at least relook the new Community Review Forum (CRF) Jury and their decisions, if not just shoot them! 🙂

I received an unfair feedback from a Non-Paying international buyer "fraverlive", even after the UPI had been filed and I had received the FVF refund. I will provide you a timeline for the same (dates 04/01 to 26/01 exactly as mentioned in my appeal with CRF) so it is easier for everyone to understand:

04/01/11 - Auction End, buyer wins it
10/01/11 - He is unable to pay thru PaisaPay as he is from outside India, so we send him payment details to pay thru PayPal
11/01/11 - Buyer writes "I cant send money to india for paypal now. Pay pal said me no work whit india for now." Such a thing has NEVER happened, so we assume he is just trying to evade payment.
12/01/11 - Unpaid Item case is opened as payment is not received
14/01/11 - Buyer writes "I cant send money to india by pay pal. If u no ask me i will vote - and write me problem." I later understood that he was threatening us with the negative feedback, at that time we really could not understand this threat
17/01/11 - We closed the case to get our FVF as the buyer showed no willingness to pay.
20/01/11 - Buyer leaves us a -ve feedback
26/01/11 - We filed appeal with Community Review Forum
28/01/11 - Our account manager calls us and we discuss this issue, he tells me that this feedback is unfair according to eBay's "Unfair Feedback" policies and should be removed if I write an email to eBay TnS at "inrswebhelp@ebay.com". So I sent an email to them right away.
29/01/11 - The very next day TnS removes the feedback as it surely is unfair.

BUT SOMEHOW THE CASE IN CRF IS STILL OPEN, so this is where the "fun" starts...

02/02/11 - The case gets forwarded to the voting stage as the buyer does not reply
08/02/11 - I get and email from CRF stating "A majority of Community review forum jurors have decided that the feedback for this transaction should remain"

I do not know how the Jury found this against me, and this really puts off my faith in the CRF, as it is an absolutely clear case of unfair feedback. Thankfully it has not affected my feedback percentage as eBay’s policy helped me, else this post would not have been in such a fun tone.

This case clearly shows how useless this whole process of CRF can be if they do not even vote in favour of cases which are absolutely clearly against eBay's Unfair feedback policy, and therefore how can CRF claim to be "Keeping feedback fair..."

I really hope some eBay Employees reply to this post, if not Mr. Ambreesh Murthy himself.

Regards,
Rajeshri G.

[stylish_india]

Earlier with launch of Community Review Forum it was stated that invitation will be sent to the eligible members but no one has got any invitation so far and the whole procedure is hidden. Does that mean no ebay member whether buyer or seller is eligible to become a jury of Community Review Forum ?? Why this thing is hidden and not clear like it was in Community Court ?

[pymobile]

i agree with stylish_india

[colorland.in]

Wow, still no reply by eBay Pinks is astonishing! :_| And even dissapointing for a new seller like me, I now think its better for me to stick to my offline business and not get lured by the eBay Business development guys who keep calling everyone to increase business on eBay. I got a nice learning here 😞 Looks like eBay has no post sale support for sellers, its like once the new are on the site, no once cares about wht happens to them! 😮

[lotmany]

eBay should procure more no. of jury members and 51% voting should be implemented with same timelines.

@colorland.in, you are right, you need to concentrate your regular business. And also spend fixed time on eBay to get good sales and good price. Its interesting pass time, you can't leave eBay even if you wanted, its just like a social n/w site.

Regards

[colorland-deals]

Quoting stylish_india - Earlier with launch of Community Review Forum it was stated that invitation will be sent to the eligible members but no one has got any invitation so far and the whole procedure is hidden. Does that mean no ebay member whether buyer or seller is eligible to become a jury of Community Review Forum ?? Why this thing is hidden and not clear like it was in Community Court ?

I totally agree!!

[oceankorol]

Is there any genuine ebay member who got an invitation to jury ?

or are they really Vcustomer/ebay employees (as said by mobilestore4u) ?

[arihant_enterprises]

ebay USA has taken some of the nice steps towards maintaning standards of ebay

◦If Delivery Confirmation or tracking information shows the item was delivered, an eBay Buyer Protection case for item not received can't be opened.


◦If Delivery Confirmation or tracking information shows the item was not yet delivered, an eBay Buyer Protection case for item not as described can't be opened before the latest date in the estimated delivery range.


◦If Delivery Confirmation or Tracking information is not available, a case for item not as described can't be opened for 24 hours after the buyer pays. A case for item not received can't be opened before the latest date in the estimated delivery range.

•Cases found in the seller's favor removed from seller's performance record. When a buyer opens a case, it's important to reach out to resolve the issue promptly. Any case that is escalated and found in your favor will not count toward your seller performance requirements. For INR cases, the only way to be protected in your seller performance requirements is to upload tracking information to the eBay site prior to any case being filed, ideally within 24 hours of the buyer making payment.
It's important to upload shipping tracking information as soon as possible after a buyer pays:


◦When you upload shipping tracking information right away and delivery is confirmed, buyers will not be able to open an item not received case.


◦If you wait to upload shipping tracking until after a buyer files an item not received case and the case does not get escalated to eBay to make a final decision, the case will count against your opened cases count in your seller performance standards but not against your count of closed cases without seller resolution. Also, if tracking information shows the item was delivered, you will not have to refund the buyer.


◦If you fail to upload shipping tracking or upload it after a case has been filed against you and the case is escalated to eBay to make a final determination, both your opened cases and closed cases without seller resolution counts will be impacted. You may be required to refund the buyer or eBay.

Item Condition and delivery dates in the Feedback flow


•Starting in November, when buyers go to leave feedback, along with your estimated delivery time and—if you uploaded tracking—the actual delivery date, buyers will also see your specified item condition.

[mobilestore4u]

arihant_enterprises

Great Rules !

Regards
Vilas

[arihant_enterprises]

@ vilas ji


the rules created by ebay USA are really a mile stone for success of ebay sellers

i pray to god eBay soon implement on india also

[amitava123gems]

Hi,
The guys up there are insisting that we enter tracking.
Good move for seller protection.
Anyways eBay cares.
Thanx,
Truly,
Amitava