I think I am going to provide enough ammunition for eBay to at least relook the new Community Review Forum (CRF) Jury and their decisions, if not just shoot them! ๐
I received an unfair feedback from a Non-Paying international buyer "fraverlive", even after the UPI had been filed and I had received the FVF refund. I will provide you a timeline for the same (dates 04/01 to 26/01 exactly as mentioned in my appeal with CRF) so it is easier for everyone to understand:
04/01/11 - Auction End, buyer wins it
10/01/11 - He is unable to pay thru PaisaPay as he is from outside India, so we send him payment details to pay thru PayPal
11/01/11 - Buyer writes "I cant send money to india for paypal now. Pay pal said me no work whit india for now." Such a thing has NEVER happened, so we assume he is just trying to evade payment.
12/01/11 - Unpaid Item case is opened as payment is not received
14/01/11 - Buyer writes "I cant send money to india by pay pal. If u no ask me i will vote - and write me problem." I later understood that he was threatening us with the negative feedback, at that time we really could not understand this threat
17/01/11 - We closed the case to get our FVF as the buyer showed no willingness to pay.
20/01/11 - Buyer leaves us a -ve feedback
26/01/11 - We filed appeal with Community Review Forum
28/01/11 - Our account manager calls us and we discuss this issue, he tells me that this feedback is unfair according to eBay's "Unfair Feedback" policies and should be removed if I write an email to eBay TnS at "inrswebhelp@ebay.com". So I sent an email to them right away.
29/01/11 - The very next day TnS removes the feedback as it surely is unfair.
BUT SOMEHOW THE CASE IN CRF IS STILL OPEN, so this is where the "fun" starts...
02/02/11 - The case gets forwarded to the voting stage as the buyer does not reply
08/02/11 - I get and email from CRF stating "A majority of Community review forum jurors have decided that the feedback for this transaction should remain"
I do not know how the Jury found this against me, and this really puts off my faith in the CRF, as it is an absolutely clear case of unfair feedback. Thankfully it has not affected my feedback percentage as eBayโs policy helped me, else this post would not have been in such a fun tone.
This case clearly shows how useless this whole process of CRF can be if they do not even vote in favour of cases which are absolutely clearly against eBay's Unfair feedback policy, and therefore how can CRF claim to be "Keeping feedback fair..."
I really hope some eBay Employees reply to this post, if not Mr. Ambreesh Murthy himself.
Regards,
Rajeshri G.
