EBay to ban negative seller views - Worldwide criticism

[coolbrasco]

EBay to ban negative seller views - Worldwide criticism

Original link :

http://news.bbc.co.uk/2/hi/business/7228460.stm

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http://newsforums.bbc.co.uk/nol/thread.jspa?forumID=4228&edition=2&ttl=20080206021804


EBay to ban negative seller views.

The feedback system is central to eBay's online auction experience Online auction site eBay has said it plans to overhaul its feedback system and will ban sellers from leaving negative comments about buyers.

EBay said problems were occurring, and slowing down trade, when buyers left negative comments about sellers who then retaliated with their own views.

From May, those selling on eBay will not be able to leave unfavourable or neutral messages about buyers.

The move, which will affect users worldwide, has angered many sellers.

Sellers say it will leave them unprotected.

Tricky customers

Critics of the changes argue that by taking away a seller's right to complain about a problem buyer they will have very little recourse for action when a sale goes wrong.

And they complain that by still allowing buyers to leave dissenting comments about sellers, eBay has skewed the whole trading process.

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EBay should play a bigger role in mediating problems between buyers and sellers

Stephen Waldock, UK

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When both sides have equal access and rights to leave negative comments about each other it is a well balanced trading process, they say. However, eBay counters that problem buyers can still be dealt with.

"If a buyer doesn't pay, the seller can easily contact eBay, we will review any complaint and maybe remove the buyer," a spokesman said.

The changes aim to "improve the overall customer experience", eBay said.

It added that many buyers would not leave negative comments for fear that sellers would retaliate.

As a result, buyers and sellers may not get a fair picture of what is actually happening between trading parties.

It maintains that the majority of transactions go "swimmingly".

EBay says that only a minority of sellers leave negative feedback for buyers.

[shree_krishna_gems]

Dear friends,
Now all the fraud and dishonest buyers will have a great time on ebay as they are fully protected and the sellers are helpless and without any protection whatsoever.


well posting here do not make any sense as eBay don't care about the seller(s),I will not be surprise if more such policy will be introduce.

Best Regards,
Deep Agarwal.
Shree Krishna Gems

[indraneel@ebay.com]

Hello Deep (shree_krishna_gems) & Ram Krishan (jaipur_mart),

We understand your concerns around the change in the feedback system where sellers will be allowed to leave only positive feedback to their buyers at their discretion.

However, with this change we also understand that there is a need to protect our sellers from the buyers to intend to abuse this policy and hence we are adding a number of seller protections to safeguard our sellers.

You can read more about these protections and safeguards in the announcement we had made on these changes. (Read More)

We also understand that there is concern around holding buyers accountable so that the system remains fair we will continue to monitor carefully for any unintended consequences.

Please feel free to express your concerns if any and I'll be happy to respond to the same.

Regards,
Indraneel

[indraneel@ebay.com]

Hello crorepatibane,

Since there are same posts of this issue on multiple threads we are deleting the post from other threads and keeping your post alive on this most relevant thread.

Also I'd request you not to include website name or URLs while posting on the boards as this is a violation of the Board usage policy in the future.


Regards,
Indraneel