eBay
  • Deals
  • Holiday Offers
Reply
Community Member
Posts: 3
Registered: ‎23-08-2011

Complaint against Ebay's Customer Service

I am struggling to process my refund via Ebay, I had purchase one time for which I received damaged item and had returned back to the seller and had a word with seller he said that they are ready to refund the amount but through ebay and I need to open a case. I had opened a case in EBAY case reference number is 57001, post which I have called thrice to the customer service toll free but everytime I receive a same answer that I will receive a call from EBAY in next 48 hrs and the refund will be processed, I am highly dissatisfied with the EBAY customer service and same was not expected by EBAY that such a big company and the processes are so weak that it takes 12 days to process the refund.

This means when I purchase from ebay i have to be prepared and take out time to fight with ebay, today also I have purchased one more item and I think I have done a mistake by relying on ebay processes, it seems like that.

Regards,
Harish Hasrajani
09879059099
eBay Employee
Posts: 1,650
Registered: ‎08-10-2009

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
Dear hasrajaniharish,

As per the update received from our PaisaPay team, this issue has been resolved and the refund has been initiated on 24 August 2011.

In case of any account related issues, you can contact our Customer Support through any of the following channels -

http://pages.ebay.in/paisapay/phone-support.html

Regards
Seema
faridafrommumbai
Community Member
Posts: 206
Registered: ‎12-07-2011

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
Ebay customer care is a bit slow,but then it finally solves our problems.
Community Member
Posts: 1
Registered: ‎01-09-2011

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
i am also struglling to get refund my money, my gareuntee claim id is 56695 dtd 8-8-11, i have purchase an item which was not as per description so i returned and talk to seller and he comitted me to help me to get refund my money but after that neither seller does pickup my phone nor reply my messege so i filed a case in ebay for gurantee claim but after filing 20 days haved been passed out and 30 days have been passed out from sale date neither ebay customar care solve my problem nor i got my money, i have contacted customer care several times all that they say that they are looking after the case and will call back within 48 hours. i think i am got cheated by ebay, and i will wait for another 7 days after that i will take help of consumer forum against ebay.....
Community Member
Posts: 2
Registered: ‎28-09-2011

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
my claim 58999 was approved on 19 Sep and till date refund is not processed. When contacting customer support I always hear you wil receive a call back and that never happend.
ebay wil always support only seller. Beware guys never buy from ebay.
eBay Employee
Posts: 1,650
Registered: ‎08-10-2009

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
Dear rojeshp,

The claim has been closed in your favour. In case of any account related issues, you can contact our Customer Support through any of the following channels -

http://pages.ebay.in/paisapay/phone-support.html

Regards,
Seema
Community Member
Posts: 3
Registered: ‎29-10-2011

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
Dear Madam,
I purchase a new phone as it mention on ebay site,but seller send me a used phone, i return back this phone to seller via courier,I claim for refund and my claim no.is- 63279, please resole this issue as soon as possible.
Community Member
Posts: 1
Registered: ‎24-01-2011

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
sir my claim matter is not yet solved it was suppose to solve within 7 days
Community Member
Posts: 1
Registered: ‎14-10-2011

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
I always have problems dealing with customer care of Ebay and account managers specially who actually have no time to resolve your issues.I keep calling them on their numbers and the only reaction they show is NO CARE.

Regards
fashionandfeminity
Community Member
Posts: 2
Registered: ‎26-01-2012

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
Claim # 75576

LOST MY iPhone 4s Because of Ebay India

Ebay Guarantee team in India is currently doing a very pathetic job of verifying whether the seller or buyer is a cheat or crook. I sold an iPhone 4s to a buyer in New Delhi ( Sukhwinder2000 ) on the 24th of Jan 2012. He received the item on 25th of Jan 2012. He claimed the item was not working and all my attempts to help him failed. He finally claimed for a refund on the 1st of Feb 2012 with " Item Not Received". I proved to Ebay that the item was received by him and then the refund was put on hold.

The buyer shipped the item through DTDC courier back to me on 10th Feb 2012 from New Delhi to Chennai . I have received the courier on 15th Feb 2012 and to my shock and disbeleif I find that the item inside is a fake plastic dummy iphone ( not even a working model ).

A week later, ebay resolves the complaint in favour of the buyer. Now he possibly has my iphone and his money back.

Ebay Guarantee team tells me that they have resolved the issue only based on a declaration by the buyer and an insurance copy stating that the item is an iphone. Apparently that is all they need to prove that a this buyer has sent an original.
I managed to track down the courier company and the insurance company as part of my effort for justice. The agent who wrote out the insurance clearly told me that he did not personally check the item and that it is done in good faith and that every marine insurance (parcels ) etc are done as good faith.

Courier company stated the weight as 450 gms during time of booking. This is the same weight which I received. On replacing the fake with an original , the weight reads 500 gms. So I am assuming my sender has purposefully sent me a fake using this ebay loop hole.

My advice to all EBAY USER IN INDIA.

Please do not use ebay for selling expensive devices as their Ebay Gaurantee team has no competence in handling issues nor the patience. They do a half hearted effort and close the case. My attempt to make their team leader for case solution " Mr. Ashish Gupta " understand fell on deaf ears. He has the attitude that he really could'nt care less and actually complained that I was bothering his Claim Adjustor " Mr. Balwant " for following up.

At the end of the day, I have lost my iphone 4s, my money and my faith in Ebay India. I am going to avoid ebay at all cost henceforth and sincerely urge you all the use extreme caution.
Community Member
Posts: 2
Registered: ‎25-06-2012

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
I am struggling to process my refund via Ebay, I had purchase one time for which I received damaged item and had returned back to the seller and had a word with seller he said that they are ready to refund the amount but through ebay and I need to open a case. I had opened a case in EBAY case claim id is 90198 2 months ago, post which I have chatted thrice with the customer service but everytime I receive the same answer that they have escalated my case to higher authority and I will receive a call from EBAY in next 48 hrs and the refund will be processed in 10 days, But nothing has been done till now and I am highly dissatisfied with the EBAY customer service.
Community Member
Posts: 2
Registered: ‎27-06-2012

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
My claim 98050 was opened on 12 June, 2012 and till date nothing has happened. When contacting customer support I always hear you will receive a call back and that never happened. I am very dissapointed with ebay.
Community Member
Posts: 2
Registered: ‎27-06-2012

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
i was provided with a 10% discount coupon which will end on 28th June 2012. But on 27th June 2012 the coupon was not working which is bad.
Community Member
Posts: 5
Registered: ‎16-01-2012

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
Dear Madam/Sir,

I am an old lady. This is the 2nd time I was cheated in eBay. 1st time it was for a cordless kettle. I left negative feedback to the seller, but, didn’t mind at that time as the price was less. This time, I paid Rs. 29,990.00 through PaisaPay ID: 31344208856 on 20/05/12 to eBay India for a hp pavilion dm4 1041 tx laptop. But I had received from Seller an useless hp Compaq laptop (Product Serial No. 2CE646069H, batch No. RQ103PA#ACJ, Service tag: V3155AU). A case of refund request was filed on 4/6/2012 with photographs of the parcel and laptop, as a case of item not as described/significantly different. But I have come to know from the Seller that eBay had already paid the amount to him. According to the Seller, exchange of laptop was done by courier people, not himself. Now, I have been worried and suffering for no faults of mine as I paid the money from my relative's account, so, I am seriously in trouble now.

Till date, there has been no positive action in my favor within the 20 days time frame of eBay.

Now, I would be presumed that eBay does not consider me as a valued customer and myself and my son would be refrain from buying and eventually withdraw from eBay as honest buyers. In my nest step, there would be also no other way other than going to Consumer Court and write everything to ncdrc.nic.in, Mouthshut.com, Consumercourtindia, consumerforums.in, consumer-complaint-forum.akosha.com, and other similar websites for public awareness regarding cheating in eBay, India.
Community Member
Posts: 2
Registered: ‎27-06-2012

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
I have paid Rs. 12529.00 through PaisaPay on 05/06/12 to eBay India for a new unused iBall Slide Anroid Tablet i7218. But I had received a old & used Tablet from Seller. I have opened a claim under ebay guarantee on 12/6/2012 with claim ID 98050, as a case of item not as described and till date nothing has happened. I have chatted thrice with the customer service but everytime I receive the same answer that they have escalated my case to higher authority and I will receive a call from EBAY in next 48. Now, I have been worried and suffering for no faults of mine. Till date, there has been no positive action in my favor. I am very dissapointed with ebay.

In my nest step, there would be also no other way other than going to Consumer Court and write everything to ncdrc.nic.in, Mouthshut.com, Consumercourtindia, consumerforums.in, consumer-complaint-forum.akosha.com, and other similar websites for public awareness regarding cheating in eBay, India.
Community Member
Posts: 1
Registered: ‎30-06-2012

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
Hi Everyone, I received a gift coupoun code HLTHFVJOSS ( 10 % off on miniumum purchase of 2000). I was trying to use the coupoun code for Purchasing BRAND NEW SONY ERICSSON XPERIA PRO MK16i which was priced @12690. When I am making payment its showing error message of "Sorry, the gift voucher / promotion code HLTHFVJOSS cannot be used as you do not meet the coupon eligibility criteria RB_WK_26_VS_10% off_Min_2000 _Thank you for shopping on eBay India!. Please try another voucher / promotion code or continue with your payment"...I have the Screen Shots for the same. I am seriously DISAPPOINTED and demand a explanation. Hope E-Bay will take up the issue and get back to me.
faridafrommumbai
Community Member
Posts: 206
Registered: ‎12-07-2011

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
I emailed customer care that the seller I purchased from has given a fake consignment no.The answer I get from customer care is 'the records say seller has shipped the item.'What was my concern and what reply I got.
Community Member
Posts: 3
Registered: ‎14-06-2012

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
EBAY is FRAUD,I am struggling to process my refund via Ebay
they are disconnecting my call also, they given commitment to return the money, but they are not doing,
my complent number is 99905
--vamshi
7702775451
Community Member
Posts: 1
Registered: ‎05-07-2012

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
Hi,

I had purchased a Akash Tablet 2 months back (order number: 270969685372). I had ordered for 2 tablet while i received just 1. I had called the customer care and was informed that the seller will do partial settlement to my a/c but the seller has not done anything and since then i have not received any response from the customer care team. My claim id is 3201019. I have been calling customer care almost everyday. My call is never answered and so are my messages and emails. I have not been getting any response from anybody. Please call me on this number: 8084840521.

Thanks & regards,
Sweta Singh
Community Member
Posts: 1
Registered: ‎09-07-2012

Complaint against Ebay's Customer Service

in reply to hasrajaniharish
iam your ebay cutomer rajanandmppn2010 is my id
i have purchased a panasonic phone from the dealer
of MOHAMED LABIER 68,PEDARIER KOIL STREET CHENNAI
THROUGH YOU NOW i have a complaint in my product
i can,t condact my seller because the phone number
given by the seller is not working so you conect me
to my seller Thanking You