Dear Sir,
This is to bring to your kind notice that I had purchased above stated Phone from Ebay India for a consideration of Rs 15499/- paid in cash vide your Cash /Invoice No 35067591835 paid PaisaPay ID through Credit Card on 20/12/2013 of HDFC bank. The above said good carried a One Year manufacturing Warranty ie. valid upto 28th Nov, 2014. The said Good had develop following problems during the warranty period and was been communicated to Ibbery Company (ticket No. 658767). Twice deposited along with to their Ahmedbad Service Centre and returned the said good back without repair.
Iberry Company states that the Bill No. 8851 received with above goods is dummy bill and does not carry warranty valid upto Nov, 2014. Iberry Co. also states that his bill is in other name and their data is not matching the said bill.
Problems occurring in the said good :
(i) Touch Screen does not work .
ii) Battery runs downs immediately and hardly stand for 2/3 hours.
iii) Processor does not seems of 1.5 Ghz.
iv) Front Camera Glass bears dust since start and picture not clear.
v) Rear Camera Glass blasted while charging due to heat.
vi) Phone rigorously hangs up and gets switched off.
vii) Ear Phone replaced but received defective.
The above matter was been reported to you Customer Helpdesk time to time (refer your communication) and simultaneously to Iberry Company. Iberry states the bill is wrong and not ours and also not stands under your name, Though sent to Iberry twice.
Ebay,India has duped me with providing wrong bill of Iberry Co. which stand to be offense under Section 415& 418 under IPC (Consumer Court). Charge-sheet against appellant and other directors of a company for offences punishable under ss.120B, 420, 409, 468 and 471 of IPC On account of your aforesaid dereliction of duty and failure and neglect to rectify the same I have suffered losses/incurred expenses of Rs. 15499/-. which you are liable to compensate to me.
You are hereby finally called upon to
(i) remove the said defects in the goods, and/or
(ii) replace the goods with new goods, and/or
(iii) return the price/charges paid
(iv) pay compensation for financial loss suffered due to your negligence in the sum of Rs 15499/- with interest @ 12 % per annum within 10 days of the receipt of this notice failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances and recovery of the aforesaid amount such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of The Consumer Protection Act, 1986 exclusively at your own risk, cost, responsibility and consequences which please note.
