Understanding Trust and Safety policies

[sapana@ebay.com]

Hi All,

At eBay our constant endeavor is to create a safer place for our users to transact and interact with each other. In this workshop we will discuss what are we doing and our plans to make the site a better and safer place for our users. We will love to get you feedback and suggestions on the help pages content and the responses you are receiving from Customer Helpdesk.

Details
Date: Friday 27th May
Time: 3.00 to 4.00 PM (IST)

See you on 27th!

Sapana
Community Development Team

[ppjewellers]

I am still awaiting your response to my questions

[ppjewellers]

Do you think 1 hour is sufficient for the workshop, at the speed at which you reply ??

[yash@ebay.com]

Dear ppjewellers,

Your concern is very valid in relation to Feedback and UPI. The way we are addressing in to improve the fulfillment rate so that more and more Positive Feeback and lesser UPI being filed.
In the interim I agree there would be some challanges and in soon this would change to good as we are working agreesively to reduce the UPI rates.
There is a great functionality offered to sellers to reduce UPI rates, please check this feature
http://pages.ebay.com/services/buyandsell/biddermanagement.html?ssPageName=STRK:MESRL:009

Thanks

Yash

[ppjewellers]

Its almost half hour now and you didn’t reply to even one post. This clearly shows Ebay efficiency. Guess we are expecting too much from you.

[ppjewellers]

See now you know your drawbacks so you are trying to divert from the main problem to lower UPI rate. This no way makes ebay safer, we want a safer environment with lower UPI rate

[ppjewellers]

Give me a call after the workshop and I will provide you with a practical solution to all these issues. Which will not only make ebay safer but also increase you revenue.

[sapana@ebay.com]

Hi ppjewellers,
apologies for our slow typing speed. nvid and yash are trying to respond to your question, please bear with our speed.

Regards,
Sapana

[ppjewellers]

Achieving better fulfillment rate is very important, but make ebay safe from both sellers and buyers is most important and I am sorry to say as if now it not at all safe.

[nvid@ebay.com]

Dear ppjewellers,

I completely agree with you that we need to have a safe and secure eBay.in.

It’s our Endeavour to promote safe trading practices.

To make it safe we have

* Security Centre
* eBay Tool Bar
* Policies that create a safe and fair trading environment
* Bid management tools
* Seller Verification
* Buyer Verification
* Dispute Console

To list a few, I must reiterate your feedback to make eBay.in safer would be help a long way

[ppjewellers]

I don’t see anything like Seller Verification and Buyer Verification any where on ebay. You just need to have an email address to register and start selling or buying.