Understand your eBay Invoice better - 8 June (5 - 6 PM)

[sagupta@ebay.com]

Recently lots of users have had raised issues regarding the invoice they have received from eBay. This workshop is aimed at helping the community understand the eBay Invoice better and also to address issues that have been raised by our users.

Date: Wednesday 8th June
Time: 5.00 to 6.00 PM (IST)

You can submit your question now by clicking on Post reply button and the Workshop Host will try to answer the same during the workshop.

Regards

[deltamarketing_in1]

Hello! I have also received an unjustified inflated Invoice of Rs 49,000 for the time that Baazee was migrating to eBay. I have already complained 6 times via the "elp-Contact Us"link as well as writing to Sellersupport. No reply has been received except an auto generated response. I have also been to Live Chat and was also informed that things will be rectified soon. Telephonically also I was informed that since there was a glitch during the migration time and so the inflated Invoice and that the same shall be rectified soon. Now the due date has passed and I am getting a threatening note that my account may be restricted due to non-payment. I think ebay should wake up and take quick action to the Invoicing problems - here over 60 days have passed but no action and now this threatening note to restrict my account! Really I am at my wit's end as how to tacle this problem. This after selling on Baazee for over 2 years and having over 1500 unique positive ratings!Delta Marketing

[1975sunil]

Hello,

Last month and this month I have dropped two crossed account payee cheques for the fees amount that I have to pay to ebay. I dropped it in the drop box in an ICICI Bank's ATM. After a few days, when I checked my bank account, I found that the amount has been debited to my account. But ebay has still not credited my account. When I log on, I get the message that your fees are overdue. I spoke to their billing department people and they told me that they will look into this matter. But nothing has happened so far.

[qualitylife_in]

Clearly ebay is not a seller s paradise, it is not even seller oriented. But question is if there are no sellers, what will the buyers buy? Wonder if this is how ebay operates rest of the world or this is the usual exploitation of Indians by the west. Pity what Baazee built up so professionally with time is being killed by ebay.

[sapl4all]

Dear Friends

MumbaiMantra is absolutely right ,

I support all his views. Especially his statement that the motto of Ebay “ Exploitaion Of Sellers and Free Goodies To Attract New Buyers” is absolutely true. Just check out now ebay.in is offering Hyundai Getz Car worth Rs. 5 Lakh + free of cost, for a newly registered lucky winner. Have they ever thought of offering A Scooter to a seller as an incentive who has done a whopping business in any given month. Forget scooter , they will not even offer bicycle to sellers. Instead encouraging seller , they will appoint special person rather recovery officer to call up seller everyday and recover fee from him. They will never think about the sellers as MM has said “ ebay.in guys think sellers are earning million” . Retaining a client (either buyer or seller) is not part of their strategy. They just want to concentrate all their efforts to attract new buyers & sellers. But what about client retention. They do not want to do any efforts in that. When first time I had registered myself on indiatimes , they just sent me discount coupons for few weeks , Finally I decided to use these coupons. And I became regular buyer on indiatimes. Even today if I do not purchase on indiatimes for few months, I receive these discount coupons , and I again purchase just to use these coupons. Excellent Idea of Indiatimes. But our ebay.in guys do not scratch their heads because may be they just have to show it to their bosses that ebay.in has so many new registered users. Whether these users are really regular visitors to ebay.in or not is not their concern.



About the new ebay.in it is not at all worth investing time. It’s not at all user friendly. In fact it is absolutely rediculous as compared to baazee.com. If ebay.in thinks they can implement all their American policies in India, they are making a big mistake. In India people do not prefer to buy on net.

No wonder India exports so many programmers to USA as it is evident from ebay.in that Americans do not have logic.

All this Invoice Thing , reminds me of Lagaan movie. Barish (Rain) aur no Barish Ebay.in just wants its LAGAAN whether deal materialises or not is not their concern. Only difference in movie the boss was British and here the boss is American.

If we sellers can unite we can fight all this. So come on seller brothers (Big & small ),

There is strength in Unity, Let’s fight ebay.in together.

Regards to all.

[geniune_products]

Hi all,

Item number - 5762952929 FVF credit has been granted. But the amount is not been credited in Invoice. So i have already paid the remaining amount for MARCH & APRIL.

But the warning message is displaying " Your eBay selling fees are overdue.Please pay your fees below or your account may be restricted".

E-bay invoice and billing department service is worst.I have sent lot of mails to billing departement until now no action.So i need a quick and positive action to solve this matter as soon.

Regards,
K.selvaraj

[sapana@ebay.com]

Hi All,
Welcome to the workshop on understanding your Invoice better.

Today we have Huzzi from Billings Team to answer your queries related to Invoice.

We love the workshops to be interactive, so please feel free to post any queries or questions. However, given public nature of the boards, we may not be able to discuss issues related to your specific accounts.

Lets start with the workshop!

Regards, Sapana
Community development Team


Boards usage Tip:To keep an eye on the discussion of your interest, you can choose to watch the discussion. This will ensure that you are mailed whenever any response is made on the discussion.

[kukusworld]

Hi,
Could you please answer following:

1. You mention on your site that basic store is Rs.199 only then in the invoice why do you

charge 10% Service Tax and 2% Education Cess on Service Tax on it? Why don't you mention Basic

Store Rs.220.30 straight forward isn't it?

2. When we subscribed to Sales Reports Plus it was mentioned on your site that subscription is

free with basic shop. we have a shop on ebay then why have you charged us following fees in our

May 2005 invoice?

01-Jun Sales Reports Plus: Subscription Fee Rs99.00

If you read the postings in forums lot of sellers have raised this but no action so far.

Your own site says (eBay Shop sellers receive Sales Reports Plus free as part of their Shop

subscription) please check the Subscription Levels section on follwing page to make sure

http://pages.ebay.in/help/sell/sales-reports-subscriptions.html

4. Why don't you mention on your site for those who would be paying for Sales Report Plus that

it is actually Rs.119 (Including 10% Service Tax and 2% Education Cess on Service Tax) and not

Rs.99 ?

3. When you charge us Final Value Fee you apply tax on it so for Rs.100 item you charge us 5%

i.e. Rs.5 + Rs.1 (10% Service Tax) + Rs.0.02 (2% Education Cess on Service Tax)=Rs.6.02

But when you give us Final Value Fee credit you give us back Just Rs.5 why???????

Alternatively you can advertise that Final Value Fee is not 5% but actually 6.02% and while

giving credit back we will just give 5%.

Hope all in this seminar understand what we are trying to say. !! SPEAK THE TRUTH EBAY !!

-Kukusworld

[huzzi@ebay.com]

Hello Everybody,

Welcome to the workshop and thanks for joining in.

I have been reading all your posts and will be addressing your concerns during this workshop.

Huzzi
Billing Operations
eBay India

[kukusworld]

Huzzi,
Could you please answer our questions.

-Kukusworld

[huzzi@ebay.com]

Some of you have asked why we charged for promotions even though it was free

There are two types of fee related promotions on eBay, system promotions and manual promotions. System promotions charge lower fee to the seller in the first place. For example if the normal charge is Rs 100 and during the promotion (system promotion) it is offered at Rs 50, the charge in the seller’s account will be Rs 50 only. While for manual promotions, as the name suggests, the credits have to be given manually post the promotion. This is done within 45 of the time promotion has ended. For example if the normal charge is Rs 100 and during the promotion (manual promotion) it is offered at Rs 50, the charge in the seller’s account will be Rs 100 and then a credit of Rs 50 is applied separately within 45 days of the promotion and will appear in subsequent invoice.

You might ask – so why run Manual promotions? The reason is that there are certain types of promotions (Buy 1, Get 1 Free, etc.) that cannot be applied using System promotions. But we would like to offer sellers the benefits of such promotions; hence we need to run manual promotions.

For all fees credited subsequently, we shall credit Service Tax charged on the initial fee as well.

Huzzi