Hi Everyone,
We’re thrilled to be joining you and our Indian colleagues. It’s a little on the early side here in California (5:30am pdt) so if some of our sentences appear jumbled, you’ll know why 😉 So, why don’t I start by summarizing the major Feedback changes then we can move along to your questions. Here are the changes:
1. Removal of feedback ratings left by members who don't participate in issue resolution processes. We believe that members unwilling to participate in processes designed to help resolve issues, such as the Unpaid Item process or the Item Not Received process, should not be able to have an impact another member's reputation. After this change is implemented, if a member leaves feedback for a transaction but does not participate in these processes, eBay will remove their feedback rating. This means the rating (whether positive or negative) will not affect the recipient's feedback score. While the feedback comment itself will remain, it will include an administrative note from eBay indicating that the feedback does not count towards the member's total feedback score.
2. Removing any feedback from users who are indefinitely suspended within 90 days of registration. We believe that members who are indefinitely suspended within 90 days of registering on eBay were never truly members of the Community, and so their feedback comments and ratings should not count. We will automatically remove feedback (positive, neutral, and negative) left by such users.
3. Requiring new members to complete a tutorial before leaving neutral or negative feedback. This change will require all new users (members with a feedback score of less than 10) to complete a short tutorial before leaving neutral or negative feedback. We hope that the tutorial will educate new members about the feedback system as well as ensure that they are aware of the various communication tools available to them prior to leaving feedback for their trading partner.
For greater detail on these changes, feel free to read through the article that is running in the Chatter, a newsletter we publish on eBay.com: http://www.blackthornesw.com/jerry/chatter/july/tempmarketplacesafety.htm?ssPageName=CMDV:AB.
So let’s move on to your questions.
Again, thanks for participating in today’s workshop on the Major Feedback Policy Changes.
Amjad