hi Sharat,
i have a short story to tell here, and it would be great if i get a reply. i am current, but slightly new seller on eBay India, but I am writing from a newly created ID as i have some major relevations to make, and i am scared (and have been warned by the number of such posts on the community boards) that ebay will take action against my account. so i donot want to reveal my real identity.
i am really scared of selling on ebay as many sellers are being suspended for no reasons/faults. i know many big and very old sellers who have been suspended for some mistakes they did when ebay india was very new, a time when even the baazee team did not understand the ebay policies, or some new policies which were created.
a seller on ebay, who is a very good friend of mine, was suspended just because his ID was linked to his friend's ID. he had himself taught his friend to sell on eBay, and they both used to login from my friend's office. somewhere in november 2005, his friend's ID was suspended for some reasons. but his ID was not touched, and as he was getting good sales, he created another ID to expand his sales.
suddenly, some time back, his ID too was blocked stating that he had violated term 9 of ebay's policy which is on "Abusing eBay", as his ID was "Linked to a previously suspended user", his friend in this case. there was no more communication from ebay as to the exact reasons.
my friend even went to the ebay india office to prove that he is a different person. He mailed them at least 20 times saying that he is legally a different person from the suspended seller, a different legal entity, has a different bank account, and therefore should not be linked to the suspended seller. but the trust and safety team will accept none of this and just answers with a pre-drafted answer which tells him that his ID is “indefinitely” suspended.
does this mean that a person’s friends and relatives are all banned from using ebay if he violates any rules! don’t you think they should be given a nother chance to prove their genuinity. in an announcement on the 3rd of feb, you have yourself stated the words "We recognized that some of our policies were hard to understand, even for me. So last year, we spent several months rewriting our policy pages in straightforward language to make policies easier to understand. Now each page includes: a clear statement of the policy and why we have it; examples that illustrate what is and isn’t allowed; and a list of the possible consequences of violating the policy."
If the head of baazee’s legal dept. cannot understand ebay’s terms, the sellers are just in no position to. this does go to show that we sellers were in a very tight position to understand and change our selling policies in such a short span of time. Now what about old sellers who have been suspended due to such policies, and made some more mistakes which aggravated their suspensions. SHOULD THEY NOT BE GIVEN ANOTHER CHANCE TO PROVE THEIR GENUINITY???
