I totally agree with you that they apply wrong weight to our shipments due to which higher shipping charges are deducted from our account. It used to happen with me rarely few months ago but now every time I ship an order through powership, they overcharge. My category is shoes and usually it falls in under 500 grm slab but nowadays ebay is taking it at 1500 grms! I don't understand what the hell are they trying to do! This wrong & exremely cruel mistake eats up all my profits (and sometimes even more than that!). In today's era, when online marketplaces are wooing online vendors via various means, eBay is giving a **bleep** service.
Holding payments even after the item has been successfully delivered to the customer, mandatory usage of powership service, shipments being returned to us due to non-service (it is happening a lot now), unpaid transaction issues (for which they charge their commission even if the item is not sold!), bad seller support, different department for powership service (they just say please contact powership for shipping issues, as if it is some other company), unexpected debits from our accounts for buyer complaints (they don't even return the defective/non defective product back to us). These are some of the problems I'm facing daily nowadays.
Moreover, eBay customer support for sellers is disastrous too. I've sent 3 mails for the same issue so that I could get my wrongly debited money, but after over 15 days still there's no response. I can compare it to snapdeal when they guys solve any such problems within a couple of hours after sending my mail. I do business with snapdeal, flipkart, tradus & shopclues apart from ebay but none of them has such non sense behaviour towards their sellers. (Despite I am a powerseller!)
Sorry eBay.in, but if this is your way of handling the huge ecommerce opportunity in India going on right now, then you are screwed. No doubt you are the oldest player in this field but the new players are far better than you, be it shipping, payments, seller support or any other selling issues. I will happily quit selling on it if this continues (or problems grow).
